Ahsmaul Haque

Operations Data Analyst

• Developed and maintained a comprehensive set of Key Performance Indicators (KPIs) to assess operational effectiveness and efficiency across the Authorized Provider (AP) network.
• Collected and analyzed operational and client service data, including attrition rates, event site statistics, and sales history, to identify trends and areas for improvement, delivering regular updates to stakeholders.
• Conducted thorough evaluations of existing processes and workflows to identify bottlenecks and inefficiencies, proposing actionable solutions to enhance operational practices.
• Prepared and presented regular reports, dashboards, and presentations to communicate insights, progress, and improvement initiatives to management and stakeholders in monthly meetings.
• Utilized advanced Excel skills and data modeling techniques to create visual representations of complex data sets, facilitating better understanding across the AP network.
• Provided training and support for process changes and system updates, ensuring team members understood and adhered to standard operating procedures (SOPs).
• Implemented quality control measures and data validation techniques to maintain the accuracy, completeness, and consistency of data throughout the organization.
• Collaborated with teams across Client Services and the AP network to gather requirements and develop tailored solutions for operational challenges.
• Applied statistical methods to analyze data, identify critical issues, and develop strategic solutions, advising management on findings and potential courses of action through comprehensive reports and memos.

• Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
• Led roll-out of EPIC EHR software for COVID-19 testing and addressed technical support needs during beta testing and implementation
• Resolved entry queues to increase prescriptions filled, meet customer expectations, and improve store metrics
• Implemented standardization of common rejection codes and their solutions

• Evaluated the Coronary Computed Tomography Angiography (CCTA) of patients to determine eligibility for treatment
• Met with 6 to 7 eligible patients to inform them of treatment opportunities, recruit for studies, and gain confidential consent
• Informed Doctors and Physician Assistants on patient information and diagnosis
• Used SPSS and Excel to extract data and analyze outcomes