Ahtziri Jimenez

Blade 1936

07.2022 - 09.2024

Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Provided menus to guests upon seating.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, updating reservation logs simultaneously, folding napkins, polishing silverware and making roll-ups.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Worked with front of house staff to move tables and adjust seating to accommodate large groups and groups with special requests.
Delivered pick-up and curbside orders to guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Managed food presentation before delivery, ensuring all dishes met quality standards.
Assisted in training new food runners, improving team efficiency and service quality.
Restocked garnishes, condiments and sliced lemon into wedge.
Assisted with bussing tables and cleaning up spills.