Ahtziri Georgette German Mendoza
Corona,CA
Summary
Results-oriented leader with experience in hospitality operations. Skilled in team training, conflict resolution, and process improvement. Dedicated to maximizing service quality and ensuring smooth operations across departments.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Front Desk Assistant
Chatham Bars Inn
Chatham, MA
05.2025 - 02.2026
- Coordinated room assignments to ensure accurate reservation management in the system.
- Trained new staff on customer service protocols and effective complaint handling.
- Implemented front desk procedures to enhance operational efficiency.
Housekeeping Supervisor
Chtaham Bars Inn
Chatham, MA
12.2024 - 05.2025
- Supervised and supported personnel to maximize quality of service and performance.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Reservations Coordinator
Banyan Tree Puebla
Puebla , México
02.2023 - 11.2024
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Managed daily reservations and guest inquiries for luxury accommodations.
Guest Experience Associate
Omni Mount Washington Resort
Bretton Woods, New Hampshire
04.2022 - 11.2022
- Worked closely with guests such as Select Guest members or VIPs to provided personalized assistance.
- Handled customer complaints with empathy and composure.
- Trained, coached, and supervised new staff members.
Front Desk/Concierge Agent
Omni Mount Washington Resort
Bretton Woods, New Hampshire
12.2021 - 11.2022
- Facilitated successful front desk operations for high-volume hotel.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Office Administration Assistant
School Services Office
Puebla, México
01.2020 - 05.2021
- Organized and maintained student records and confidential files efficiently.
- Coordinated effective communication among staff, parents, and students.
- Processed incoming inquiries via phone and email promptly.
Education
MBA - Hotel Management
Euroinnova International Online Education
11.2023 - 02.2025
Bachelor's in Tourism Management - Business Administration
Benemérita Universidad Autónoma De Puebla
Mexico 07.2016 - 07.2021
Associate Degree - Business Management And Administration
Euroinnova International Online Education
English For Business And Entrepreneurship
Coursera
Skills
- Fine Hotels Resort and The Hotel Collection Partner Training
- Cyber Security Awareness
- Fundamentals of Project Planning and Management
- Tourism dynamics and transformation
- Mental Health First Aider
- CPR and First Aid training
SKILLS
- Opera PMS
- Oracle Hospitality Opera 5
- Office 365
- Unifocus
- Resort Suite
- OpenTable
- AAA Diamond Program
- Forbes Travel Guide Standards
- Leading Quality Assurance Standards
Timeline
Front Desk Assistant
Chatham Bars Inn
05.2025 - 02.2026
Housekeeping Supervisor
Chtaham Bars Inn
12.2024 - 05.2025
MBA - Hotel Management
Euroinnova International Online Education
11.2023 - 02.2025
Reservations Coordinator
Banyan Tree Puebla
02.2023 - 11.2024
Guest Experience Associate
Omni Mount Washington Resort
04.2022 - 11.2022
Front Desk/Concierge Agent
Omni Mount Washington Resort
12.2021 - 11.2022
Office Administration Assistant
School Services Office
01.2020 - 05.2021
Bachelor's in Tourism Management - Business Administration
Benemérita Universidad Autónoma De Puebla
07.2016 - 07.2021
Associate Degree - Business Management And Administration
Euroinnova International Online Education
English For Business And Entrepreneurship
Coursera