Ah'Yannah Diggs
Fort Myers,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Family Foot And Leg Center
09.2022 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
Medical Unit Secretary
Tallahassee Memorial Hospital
08.2020 - 07.2022
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Dietary Aide
Tallahassee Memorial Hospital
08.2019 - 07.2020
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Social Work
Florida Gulf Coast University
Fort Myers, FL05.2026
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL07.2022
Skills
- Active Listening
- Strong Communication
- Interpersonal Skills
- Self-Motivated
- Team Player
- Computer Skills
- Time Management
- Medical Terminology
Timeline
Front Desk Receptionist
Family Foot And Leg Center
09.2022 - Current
Medical Unit Secretary
Tallahassee Memorial Hospital
08.2020 - 07.2022
Dietary Aide
Tallahassee Memorial Hospital
08.2019 - 07.2020
Bachelor of Arts - Social Work
Florida Gulf Coast University
Associate of Arts - General Studies
Tallahassee Community College
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