Safa Elali
Beaverton,OR
Summary
Dynamic professional with a proven track record in customer service and HR management, notably at Providence Health & Services. Expert in conflict resolution and team development, enhancing customer loyalty and streamlining recruitment processes. Skilled in data entry and active listening, achieved significant improvements in client satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Providence Health & Services
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Consistent with call monitoring of call center process to maintain continued exceptional care and first call resolution.
HR Assistant Manager
Ensign
06.2016 - 05.2019
- Facilitated new hire orientation sessions to ensure smooth integration into the company culture.
- Administered employee benefit programs, enhancing overall job satisfaction within the organization.
- Provided expert guidance on employment laws to management, minimizing potential legal risks or issues.
- Streamlined the recruitment process for faster candidate selection and onboarding.
- Assisted in conflict resolution between employees, resulting in a more harmonious work environment.
- Maintained up-to-date personnel files, ensuring compliance with legal requirements and internal policies.
Sales Representative
Verizon
05.2005 - 05.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
No Degree - Criminal Justice
University of Phoenix
Tempe, AZHigh School Diploma -
Savannah High School
Anaheim, CA06-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Client relations
- Scheduling
- Team development
Timeline
Customer Service Representative
Providence Health & Services
03.2020 - Current
HR Assistant Manager
Ensign
06.2016 - 05.2019
Sales Representative
Verizon
05.2005 - 05.2015
No Degree - Criminal Justice
University of Phoenix
High School Diploma -
Savannah High School
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