Aibae Mwanawina
Laurel,MD
Summary
Accommodating customer service specialist with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
14
14
years of professional experience
Work History
Courier
Uber Eats
Silver Spring, MD
03.2017 - Current
- Delivered food orders to customers promptly.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Answered customer inquiries regarding menu items, prices, and availability.
- Utilized GPS navigation systems to find the most efficient routes for deliveries.
IT Technician
Moco Computer Repair
Rockville, MD
07.2010 - Current
- Successfully managed to establish my own small business.
- Troubleshoot system issues related to network connectivity, software installation and configuration, and printing.
- Provided technical support to users via telephone or remote access.
- Resolved hardware issues including replacing parts as necessary.
- Configured routers, switches, and wireless access points for LANs and WANs.
Lead Concierge
First Impression Staffing
Silver Spring , MD
06.2021 - 10.2023
- Provided customer service to guests and responded to inquiries promptly.
- Resolved conflicts between staff members professionally.
- Created weekly reports summarizing activities at the concierge desk.
- Trained new employees on policies, procedures, and customer service expectations.
- Handled mail and package deliveries, keeping items secure.
IT Assistant
Maryland Dental Center
Silver Spring, MD
02.2014 - 08.2017
- Configured and maintained network hardware such as routers, switches, firewalls, servers, and other devices.
- Installed new software applications and troubleshot existing software issues.
- Resolved printer, scanner, and fax machine-related problems.
- Troubleshooted internet connectivity issues on both wired and wireless networks.
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
Kitchen Helper
Mediterranean Cafe & Grill
Rockville, MD
06.2010 - 10.2013
- Assisted cooks in preparing ingredients for meals.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Unloaded deliveries of food and supplies.
- Assisted chefs in plating dishes for presentation.
- Received incoming shipments of food items verifying quantities against invoices.
Education
Associate of Applied Science - Computer And Information Systems Security
Montgomery College
Rockville, MD11-2013
Skills
- Teamwork and Collaboration
- Decision-Making
- Analytical Skills
- Problem-solving abilities
- Written Communication
- Interpersonal Communication
- Clear Communication
Timeline
Lead Concierge
First Impression Staffing
06.2021 - 10.2023
Courier
Uber Eats
03.2017 - Current
IT Assistant
Maryland Dental Center
02.2014 - 08.2017
IT Technician
Moco Computer Repair
07.2010 - Current
Kitchen Helper
Mediterranean Cafe & Grill
06.2010 - 10.2013
Associate of Applied Science - Computer And Information Systems Security
Montgomery College