Aicha Benkenane
Hurst,Texas
Overview
8
8
years of professional experience
Work History
Customer Service Representative Agent
Appliances Connection
06.2015 - 08.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Volunteer
Head Start Program
09.2015 - 06.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Front Desk Agent
1 Stop Camera
06.2013 - 07.2015
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Cashier Assistant
Porta Bella
12.2009 - 05.2013
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
North Hudson Community
Jersey City, NJFirst Aid Cpr Are -
National Institute
Jersey City, NJ10.2020
Medical Assistant -
National Career Institute
East Orange, NJ02.2020
Volunteer -
Early Head Start Program
Union City, NJ09.2015
CJL Security Services
Brooklyn, NY05.2013
Ahmed Zabana
Algeria 05.2007
English , Spanish, French and arabic
Speak and /or read English , Spanish. French, Arabic
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional
Timeline
Volunteer
Head Start Program
09.2015 - 06.2016
Customer Service Representative Agent
Appliances Connection
06.2015 - 08.2017
Front Desk Agent
1 Stop Camera
06.2013 - 07.2015
Cashier Assistant
Porta Bella
12.2009 - 05.2013
North Hudson Community
First Aid Cpr Are -
National Institute
Medical Assistant -
National Career Institute
Volunteer -
Early Head Start Program
CJL Security Services
Ahmed Zabana