Overview
Work History
Education
English , Spanish, French and arabic
Languages
Timeline
Generic

Aicha Benkenane

Hurst,Texas

Overview

8
8
years of professional experience

Work History

Customer Service Representative Agent

Appliances Connection
06.2015 - 08.2017
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Volunteer

Head Start Program
09.2015 - 06.2016
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Front Desk Agent

1 Stop Camera
06.2013 - 07.2015
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Cashier Assistant

Porta Bella
12.2009 - 05.2013
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

North Hudson Community
Jersey City, NJ

First Aid Cpr Are -

National Institute
Jersey City, NJ
10.2020

Medical Assistant -

National Career Institute
East Orange, NJ
02.2020

Volunteer -

Early Head Start Program
Union City, NJ
09.2015

CJL Security Services
Brooklyn, NY
05.2013

Ahmed Zabana
Algeria
05.2007

English , Spanish, French and arabic

Speak and /or read English , Spanish. French, Arabic

Languages

English
Full Professional
Arabic
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional

Timeline

Volunteer

Head Start Program
09.2015 - 06.2016

Customer Service Representative Agent

Appliances Connection
06.2015 - 08.2017

Front Desk Agent

1 Stop Camera
06.2013 - 07.2015

Cashier Assistant

Porta Bella
12.2009 - 05.2013

North Hudson Community

First Aid Cpr Are -

National Institute

Medical Assistant -

National Career Institute

Volunteer -

Early Head Start Program

CJL Security Services

Ahmed Zabana
Aicha Benkenane