David Hernandez
Covina,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Agent
Spokeo, Inc.
Pasadena, CA
01.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Shipping and Receiving Associate
PCA
South Gate, CA
07.2017 - 10.2017
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Education
Some College (No Degree) - Business Administration
Universary of California, Los Angeles
Los Angeles, CASkills
- Data Entry and Maintenance
- Strong Analytical and Problem Solving Skills
- LiveChat Messaging
- Verbal and Written Communication
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative Agent
Spokeo, Inc.
01.2018 - Current
Shipping and Receiving Associate
PCA
07.2017 - 10.2017
Some College (No Degree) - Business Administration
Universary of California, Los Angeles