Destin Livings
505-453-1445 (Phone Number.)
Rio Rancho,NM
Summary
Hello, my name is Destin Jamaric Livings. A little about me, I grew up in a small town called Westlake, in Louisiana. I'm a very outgoing person, I like to play basketball, football, I also skateboard as well. I love being outside only when it isn't winter, and after work of coarse. When it comes to my work I take it very seriously. I try my best not to miss a day, I know how important that can be for a company and myself. Im currently looking for a place to call home, I want a job that is long lasting, with a thriving community that I can help build and be apart of, I'm hoping that company is this one.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Agent
Concentrix
Rio Rancho, NM
01.2021 - 12.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier Team Lead
Chick Fil A
Rio Rancho, New Mexico
07.2020 - 11.2020
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Generated routine reports and professional correspondence.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
Cashier
Little Caesars Pizza
Rio Rancho, New Mexico
01.2020 - 04.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Excel Home Schooling
Rio Rancho New Mexico05.2021
Skills
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Verbal and Written Communication
- Creative Problem Solving
- Order and Refund Processing
- De-escalation Techniques
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Customer Data Confidentiality
- Efficient and Detail-Oriented
Timeline
Customer Service Representative Agent
Concentrix
01.2021 - 12.2021
Cashier Team Lead
Chick Fil A
07.2020 - 11.2020
Cashier
Little Caesars Pizza
01.2020 - 04.2020
High School Diploma -
Excel Home Schooling
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