Aicha Benmakhlouf
Springfield,MO
Summary
Reliable OTC bookstore offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in general merchandise areas and flexible with changing business needs. Trustworthy and dedicated with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
6
6
years of professional experience
Work History
OTC Bookstore
General Merchandise Lead
Springfield, MO
11.2018 - Current
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Processed information and merchandise through POS register system.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Associate of Arts - Accounting And Business Management
Ozarks Technical Community College
Springfield, MO05.2024
Skills
- Building Customer Relationships and Loyalty
- Customer Service
- Attention to Detail
- Locating Merchandise
- Product Knowledge
- Engaging with Diverse Customers
- Inventory Management
- Item Ticketing and Pricing
- Returns and Exchanges
- Exceeding Customer Expectations
- Honest and Ethical
- Friendly and Helpful
Languages
Arabic
Full Professional
French
Professional Working
Spanish
Professional Working
Timeline
OTC Bookstore
General Merchandise Lead
11.2018 - Current
Associate of Arts - Accounting And Business Management
Ozarks Technical Community College
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