Aicha Ndiaye
Lauderdale Lakes,FL
Summary
Dynamic professional with a proven track record in passenger transportation and resource coordination, highlighted during my tenure at Uber. Skilled in GPS navigation and adept at multitasking, I excel in delivering exceptional service and maintaining customer satisfaction. My commitment to staying abreast of local trends has significantly enhanced client experiences.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Ride -Share Driver
Uber
Ft Lauderdale, FL
01.2025 - Current
- Checks the condition of the vehicle's tires, brakes, and safety equipment to verify their working order.
- Update records of trip details, such as passenger(s), pick-up and drop-off times, and mileage traveled.
- Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.
- Cleans the vehicle regularly to maintain a professional appearance.
- Responds to customer inquiries in a timely manner via phone or text message.
- Adapts to varying traffic conditions and reroutes to maintain timely service.
- Upholds a professional demeanor and appearance, reinforcing the company's brand standards.
- Establishes a positive relationship with customers through courteous interactions.
Hair Stylist
African Rope Queen, LLC
Ft Lauderdale, FL
04.2002 - Current
- Keep work stations clean, and sanitize scissors, combs, and other styling tools.
- Evaluate client hair type, condition and desired outcome to determine ideal services.
- Follow trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Attend trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Pre-book future appointments to increase repeat business.
- Responds to customer inquiries by phone, email, and direct messaging.
- Educate clients on proper home hair care maintenance techniques.
- Develop relationships with new clients through referrals from existing customers.
- Customize styles, services, and products to suit client needs and maintain customer satisfaction.
Delivery Driver/Courier
Mada Trucking Line
Conley, GA
12.2015 - 10.2020
- Handled merchandise in accordance with product handling standards.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Monitored fuel level throughout shift and refueled when necessary.
- Utilized street maps to plan and determine most efficient routes.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Contacted customers prior to delivery to coordinate delivery times.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Transported and safely delivered items to prevent damage or loss.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Education
Certificate - Fl Cosmetologists
Broward Beauty Institute
Coral Springs, FL08-2002
High School Diploma -
Coral Springs High School
Coral Springs 06-2000
Skills
- Passenger transportation
- Experienced with Digital Tools
- GPS proficiency
- Local trends
- Multitasking and organization
- Resource Coordination
Affiliations
- I'm versatile, able to handle a variety of tasks and adapt to different situations.
- I have a diverse set of skills, interests, and experiences.
Languages
English
Professional
French
Limited
Wolof
Native/ Bilingual
Certification
- HIPPA
- Bloodborne Pathogen
- Commerical Driver License
Websites
References
References available upon request.
Timeline
Ride -Share Driver
Uber
01.2025 - Current
Delivery Driver/Courier
Mada Trucking Line
12.2015 - 10.2020
Hair Stylist
African Rope Queen, LLC
04.2002 - Current
Certificate - Fl Cosmetologists
Broward Beauty Institute
High School Diploma -
Coral Springs High School