AIDA ALIZADEH
Pembroke Pines
Summary
Results-oriented professional with 13.5+ years of experience and a proven knowledge of customer satisfaction, financial management, and customer driven management. Aiming to leverage my skills to successfully fill the Area Director role at your company.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Area Director of Operations
Shake Shack
12.2022 - Current
- Improved operational efficiency by streamlining processes and implementing new systems.
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
- Championed change initiatives throughout the organization by effectively communicating benefits while addressing stakeholder concerns.
- Promoted a culture of excellence by fostering strong teams focused on delivering exceptional results in all aspects of operations.
- Oversaw financial planning activities such as budgets, forecasts, and expense management for better fiscal control within the organization.
Senior General Manager
Shake Shack
01.2018 - 11.2022
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Drove revenue growth with targeted marketing campaigns designed to increase brand awareness among potential customers.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Oversee regional and local sales managers and their staffs
- Developed and promoted 4 new General Managers and 8 new Restaurant Managers.
- Leveraged data-driven insights to inform management decisions on resource allocation, staffing levels, and performance improvement initiatives.
GENERAL MANAGER
Red Lobster
06.2014 - 12.2018
- Direct or coordinate the supportive services department of a business, agency, or organization
- Increased our number on ScoreCard by 567; Earned the Highest Alcohol Sales between 90 location in our Division vs
- LY
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the department
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
CULINARY MANAGER
Red Lobster
03.2013 - 05.2014
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Supervise and participate in kitchen and dining area cleaning activities.
Education
Master of Science -
FIU
02.2018
Skills
- Russian
- Farsi
- Arabic
- Turkish
- Swedish
- English
- Data-driven decision-making
- Operations Management
- Organizational Development
- Staff Development
- Recruitment and retention
- P&L Management
- Operational Efficiency
- Leadership training
- Business Management
Personal Information
Title: General Manager
References
KAREN SHABROSKI, Director of Operation, Red Lobster, (570) 650-3885, Kshabroski@redlobster.com
Timeline
Area Director of Operations
Shake Shack
12.2022 - Current
Senior General Manager
Shake Shack
01.2018 - 11.2022
GENERAL MANAGER
Red Lobster
06.2014 - 12.2018
CULINARY MANAGER
Red Lobster
03.2013 - 05.2014
Master of Science -
FIU