Aida Costilla
Beaver Dam
Summary
Accomplished in enhancing customer service efficiency at Armor Animal Health, I leveraged bilingual abilities and problem-solving skills to streamline processes and reduce response times. Expert in managing high-stress scenarios as a Dispatcher at Seneca Foods, ensuring seamless operations. Known for excellent customer service and fluent bilingualism.
Overview
8
8
years of professional experience
Work History
Customer Service
Armor Animal Health
11.2015 - 12.2023
- Streamlined customer service processes for increased efficiency and effectiveness.
- Cross-trained and backed up other customer service managers.
- Developed customer service abilities through assisting visitors and handling inquiries.
- Streamlined account management processes for improved efficiency and customer service.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Dispatcher
Seneca Foods
06.2023 - 10.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
GED -
Eagle Pass High School
Eagle Pass Tx No Degree - Medical Assistant
Moraine Park Technical College
Fond Du Lac, WISkills
- Excellent customer service skills
- Strong customer service
- Excellent customer service
- Document translation
- Fluent bilingualism
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Seneca Foods
06.2023 - 10.2023
Customer Service
Armor Animal Health
11.2015 - 12.2023
GED -
Eagle Pass High School
No Degree - Medical Assistant
Moraine Park Technical College
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