Aida Dominguez
Summary
Motivated and detail-oriented professional with strong academic achievement and over 5 years of experience in customer service, banking, and administrative support. Bilingual in Spanish and English, with proven ability to communicate effectively, manage sensitive information, and work efficiently in team environments. Eager to contribute strong organizational, interpersonal, and problem-solving skills to a dynamic professional setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BANKING ASSOCIATE
TD BANK
East Longmeadow, MA
04.2023 - Current
- Ensured compliance with banking regulations while assisting customers in understanding complex financial products.
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
CUSTOMER SERVICE REPRESENTATIVE
Carpio Tax Service
Springfield, MA
02.2020 - 03.2023
- Responsible for providing fast and efficient customer service and helping with the information the client needs to know, ensuring quality for clients.
- Promptly respond to customer inquiries in person or via phone, email, mail, or social media.
PARKING ATTENDANT
Republic Parking System
Hartford, CT
08.2022 - 02.2023
- Worked closely with management team to ensure smooth operation of the facility.
- Assisted customers in understanding parking regulations, fees, and other information.
RETAIL ASSOCIATE
Metro By T-Mobile
Springfield, MA
01.2022 - 08.2022
- Maintained knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
CASHIER
Popeye's Fast Food Restaurant
Springfield, MA
09.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
High School of Science and Technology
06.2021
Associate in Science (A.S.) - Criminal Justice
STCC
05.2024
Bachelor of Arts (B.A.) - Law
Western New England University
Skills
- Customer Service
- Professional Communication
- Team Collaboration
- Scheduling/Planning
- Data Entry & Document Filing
- Microsoft Office( Word, Excel, Outlook)
- Administrative support
- Time Management
- Organizational efficiency
- Problem- Solving
Certification
Notary Public
LANGUAGES
Spanish Fluent
English Fluent
Timeline
BANKING ASSOCIATE
TD BANK
04.2023 - Current
PARKING ATTENDANT
Republic Parking System
08.2022 - 02.2023
RETAIL ASSOCIATE
Metro By T-Mobile
01.2022 - 08.2022
CASHIER
Popeye's Fast Food Restaurant
09.2021 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
Carpio Tax Service
02.2020 - 03.2023
High School Diploma -
High School of Science and Technology
Associate in Science (A.S.) - Criminal Justice
STCC
Bachelor of Arts (B.A.) - Law
Western New England University