Aida Ruiz
Camarillo,CA
Summary
Dedicated retail sales manager with a background in staff oversight and maximizing productivity. Consistently ranked in the top 3 store managers in the area, earning monthly awards for multiple metrics. Known for being well-organized and dependable, prioritizing a positive attitude and excelling as a team player. Embraces a forward-thinking and industrious approach, employing a diplomatic communication style that focuses on maximizing engagement and problem-solving.
Offering 8 years of exceptional sales experience with success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
AT&T Mobility
Simi Valley, CA
03.2023 - Current
- Exceeded sales goals and accomplished being in the top 3 store in the area consistently
- Evaluated employee performance regularly provided constructive feedback coaching opportunities, given recognition and delivered disciplinary action.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Created detailed sales reports with key KPI's that provided valuable insights into trends, opportunities, and areas for improvement.
Assistant Store Manager
AT&T Mobility Corp
Thousand Oaks, CA
05.2022 - 03.2023
- Implemented new sales and customer service strategies, resulting in increased sales and improved customer satisfaction scores
- Mentored and trained sales staff, contributing to their professional development and improving overall team performance
- Managed daily operations inventory management, and customer service escalations
- Collaborated with upper management to develop and implement store initiatives and promotions, resulting in increased sales revenue.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Sales Associate
AT&T Mobility COR
Goleta, CA
05.2016 - 05.2022
- Worked to meet or exceed monthly targets for multiple sales metric's and ended in the top 4 of the area
- Successfully integrated wireless and entertainment solutions for a diverse customer base, including consumers, businesses.
- Achieved consistent top sales metrics, earning expert/advisor status for business and First responder program customers.
- Delivered exceptional customer service to new and existing customers while creating rapport and gaining their trust by providing benefits of the products and services
- Established as the delegate and go to leader for in-store escalations, complex OPUS errors, subject matter expert business and first responders programe (First net)
- Experience with monthly resets, back office operations, audit preparations and compliance
- Designated rep for Inventory counts & management, closing & opening procedures and training new hires while maintaining strong performance and balanced metrics.
- Listened to customer needs and desires to identify and recommend optimal products.
Assistant Store Manager
Ross Dress For Less
Thousand Oaks
02.2014 - 05.2016
- Developed and maintained store schedules as well as providing work direction, counseling and coaching store employees
- Supervising associates with merchandise processing, markdowns, sizing and front-end while managing sales floor
- Ensured that all safety procedures are understood and followed by providing up to date safety training to all employees and auditing procedures
- Performed EAS daily function checks, security checks at cash office, register area and armored carrier pick-ups.
Education
GED -
J.E Young
Fresno, CA09.2012
Skills
- Customer Focused
- Cold Calling/CRM
- Mobile Technology: IOS & Android OS
- Broadband Solutions:
- Microsoft Office
- Strong multi-tasking
- Decision-making skill
- Coaching and Mentoring
- Customer Relations
- Leadership Development
Hobbies and Interests
- Travel
- Photography
- Yoga
- Outdoor Recreations
- Culinary
- Volunteer work
Timeline
Retail Store Manager
AT&T Mobility
03.2023 - Current
Assistant Store Manager
AT&T Mobility Corp
05.2022 - 03.2023
Retail Sales Associate
AT&T Mobility COR
05.2016 - 05.2022
Assistant Store Manager
Ross Dress For Less
02.2014 - 05.2016
GED -
J.E Young