Aida Silva
Coral Springs,FL
Summary
Dynamic retail and hospitality leader with 20 years of experience, recognized for significantly enhancing customer satisfaction. Expertise in team engagement has resulted in consistent sales growth. Exceptional public speaking and leadership skills, combined with a strong multitasking ability, excel in fast-paced environments. Seeking to leverage my extensive experience to drive innovative solutions within the retail or hospitality sectors.
During my downtime, I enjoy listening to K-pop and discovering new recipes to cook or bake. Also, as a single mother, I blissfully enjoy spending time and creating memories with my son.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service & Engagement/ Inbound/ Style Team Lead
Super Target
Davie, FL / Bristol, TN / Coral Springs, FL
09.2018 - Current
- Leveraged Work Day app to handle all aspects of employment records.
- Designed team-specific schedules to allocate work hours efficiently.
- Welcome guests with a warm smile.
- Addressed guest complaints during challenging service situations.
- Oversaw task delegation across departments.
- Discussed daily goals and year-to-date. sales, while also giving recognition to all
- Delivered Corrective Action Reports and initiated Yearly Performance Reviews.
- Engaged in special assignments and store openings with executive leaders and human resources.
- Monitored team attendance; ensured accountability.
- Fostered a healthy and fun working atmosphere
- Kept a clean and sanitized working environment
- Handled cash/credit transactions with zero discrepancy
- Handled truck unloads, and oversaw receiving and shipments from chain suppliers and vendors.
Upscale Server:
Mr. Lucky's Restaurant | The Hard Rock
Bristol, VA
06.2024 - 08.2024
- Showcased daily lunch and dinner features, detailing key cuisine elements, and recommended wine, beer, and spirit pairings.
- Always bringing positive energy to lift the teams spirits for a profitable and fun shift.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Gained high client satisfaction with strong rapport and attentive, welcoming service.
- Maintained a clean and organized work area throughout shifts to uphold sanitation standards.
- Provided recommendations on menu items based on guests' preferences.
- Maximized table revenue by up-selling appetizers, desserts, and specialty drinks.
- Facilitated seamless teamwork during peak times and special occasions.
- Trained new servers on restaurant policies, procedures, and customer service standards for seamless integration into the team.
- Delivered consistent high-quality customer interactions marked by speed, enjoyment, and friendliness.
Server
Bar Louie
Coconut Creek, FL
09.2015 - 05.2018
- Checked identification prior to serving.
- Handled special guest requests with professionalism and discretion.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Implemented up-selling techniques to maximize revenue.
- Trained new servers throughout their trial phases.
- Effectively communicated with tables during kitchen delays to maintain excellent customer service.
- Streamlined front of house operations.
- Collaborated with a partner to efficiently take and deliver orders for large parties of 12 or more.
- Initiated quality control measures by conducting pre-shift beverage tests.
- Handled cash/credit transactions with zero discrepancy
- Replenished inventory in both front and back areas during slower periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Palm Beach State College
Boca RatonStoneman Douglas
ParklandSkills
- Skilled in Microsoft Applications
- Adaptable to change
- Excellent public speaking skills
- Strong leadership abilities
- Attention to detail
- Effective Multi-Tasking
- Strong Team Engagement
Certification
3 year certification for: ServSafe Alcohol, ServSafe Allergens, and ServSafe Food Handler - 2015 thru 2018 (Willing to renew)
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Upscale Server:
Mr. Lucky's Restaurant | The Hard Rock
06.2024 - 08.2024
Service & Engagement/ Inbound/ Style Team Lead
Super Target
09.2018 - Current
Server
Bar Louie
09.2015 - 05.2018
Palm Beach State College
Stoneman Douglas