Aida Tecza
Pompano Beach
Summary
Senior Management & Budget Program Analyst with the US Treasury Department, adept at budget management and program evaluation. Successfully oversaw a $90M training budget, enhancing employee skills through effective training development and cross-functional collaboration. Recognized for strong analytical thinking and exceptional communication skills, driving program success and stakeholder engagement. Skilled Program Analyst with broad experience in conducting comprehensive reviews of program effectiveness, developing improvement strategies and coordinating implementation. Notable strengths include analytical thinking, problem-solving skills, and capacity to manage multiple projects simultaneously. Significant impact achieved in previous roles through optimizing operational processes, reducing costs and improving overall efficiency.
Overview
38
38
years of professional experience
Work History
Senior Management & Budget Program Analyst
US Treasury Department Internal Revenue Service
Plantation
01.2018 - 03.2025
- Oversaw a nationwide Collection training budget of over $90M to ensure newly hired employees were provided essential skills and training to perform in their individual job positions.
- Developed training materials for staff members responsible for managing the various programs.
- Collaborated with cross-functional teams to ensure successful program execution.
- Developed and maintained various training databases of program information to track progress and identify areas for improvement.
- Prepared monthly written and budgetary reports for Treasury executives providing status on program objectives.
- Interacted and worked closely with groups and teams in the accomplishment of projects and individual assignments.
Revenue Officer and Supervisory Program Manager
US Treasury Department Internal Revenue Service
Plantation
10.1986 - 01.2018
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Performed research activities as needed in order to verify information provided by taxpayers or other entities.
- Assisted taxpayers with inquiries related to their accounts, payment plans, and other financial matters.
- Interacted regularly with representatives from other government agencies.
- Handled the collection of delinquent taxes and other debts owed to the government.
- Provided guidance to taxpayers on filing requirements, payment options, and applicable laws and regulations.
- Educated taxpayers on their rights and responsibilities when it comes to paying taxes.
- Analyzed financial data from various sources to identify potential areas of noncompliance.
- Verified accuracy of financial documents such as income tax returns, balance sheets, and bank statements.
- Ensured that all necessary forms were completed accurately prior to submission.
- Investigated taxpayer complaints regarding discrepancies in payments or billing errors.
- Participated in training sessions designed to increase understanding of revenue policies, procedures, systems, and tools.
- Identified discrepancies between reported income and actual income levels for individuals or businesses.
- Reviewed documentation submitted by taxpayers in order to validate claims for deductions or credits.
- Maintained up-to-date knowledge of current tax laws and regulations.
- Monitored payments made by taxpayers to ensure compliance with agreed-upon terms.
- Developed strategies for collecting overdue taxes while minimizing costs associated with collection efforts.
- Processed applications for extensions or waivers related to payment deadlines.
- Negotiated repayment arrangements with customers in order to resolve outstanding debt issues.
- Resolved disputes between taxpayers and the government concerning taxation issues.
- Conducted audits of taxpayer records to determine compliance with state laws and regulations.
- Prepared detailed reports on delinquent accounts and recommended appropriate action for collections.
- Estimated commercial and non-commercial real estate values and probable forced-sale value.
- Analyzed taxpayer financial statements to determine taxpayers to pay for their tax bills.
- Garnished bank accounts and wages and seized personal property if necessary.
- Conducted investigations of alleged criminal violations and made recommendations for criminal prosecutions and civil penalties.
- Applied analytical skills and judgment in determining profitability of businesses to pay taxes due.
- Recommended offer acceptances and installment payment plans.
- Prepared administrative reports and assembled case files for closure.
- Informed taxpayers of rights under law and provided guidance and service to assist in resolving tax problems.
- Interacted with taxpayers, attorneys, accountants, and representatives to collect on delinquent taxpayer accounts and secure late returns.
- Levied salaries, wages and bank accounts.
- Discussed and explained various tax forms with taxpayers.
- Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
- Prepared briefs, sought out records and produced documentation in support of court cases.
- Checked completeness of information when processing applications and transactions.
- Reviewed historical data to check compliance with internal and regulatory standards.
- Audited calls to evaluate quality, accuracy, and service levels of interactions.
- Conferred with taxpayers and representatives to discuss issues, laws, and regulations related to returns and address problems.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Maintained up-to-date contact information for each case under review.
- Set up and monitored payment plans and processed payments.
- Assisted in developing training materials for new hires involved in the program activities.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Developed and maintained project plans, schedules, and budgets.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
Education
Master of Science - Public Administration
University of Miami
Coral Gables, FL08-1986
Bachelor of Science - History
University of Miami
Coral Gables, FL08-1984
Skills
- Budget management
- Program evaluation
- Data analysis
- Project management
- Training development
- Cross-functional collaboration
- Written and oral presentations
- Problem solving
- Employee training
- Proficient in Word, Excel, PowerPoint
- Team leadership
- Risk assessments
- Teamwork
- Written communication
- Problem-solving aptitude
- Analytical thinking
- Interpersonal skills
- Time management
- Multitasking
- Self motivation
- Interpersonal communication
- Excellent communication
- Organizational skills
- Professionalism
- Attention to detail
- Active listening
- Creating project plans
- Customer service
Languages
Spanish
Professional
Timeline
Senior Management & Budget Program Analyst
US Treasury Department Internal Revenue Service
01.2018 - 03.2025
Revenue Officer and Supervisory Program Manager
US Treasury Department Internal Revenue Service
10.1986 - 01.2018
Master of Science - Public Administration
University of Miami
Bachelor of Science - History
University of Miami
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