Aidai Zhoclhueva
Santa Ana,CA
Summary
Results-oriented professional with a successful background in customer service and sales. Proven track record in exceeding sales targets, building strong customer relationships, and delivering exceptional service. Strong communication and teamwork skills. Seeking a position to leverage expertise in driving customer satisfaction and achieving sales goals.
Overview
3
3
years of professional experience
Work History
Truck Dispatcher
Manas Express
01.2023 - 12.2023
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
Junior Loan Officer
Equinox, Inc.
07.2021 - 12.2022
- Increased client retention by providing exceptional customer service throughout the loan process.
- Streamlined communication between clients, loan officers, and underwriting teams, improving overall efficiency.
- Managed a pipeline of loans from origination through closing, ensuring all necessary documentation was completed accurately and within required timeframes.
- Evaluated creditworthiness of applicants using financial data analysis tools such as credit reports and income statements.
- Developed strong relationships with customers through high levels of customer service.
Retail Sales Associate
Mango
09.2020 - 07.2021
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
Bachelor's Degree - International And Business Law
American University of Central Asia
Bishkek, Kyrgyzstan05.2020
Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Data Entry Accuracy
- Organizational Skills
- Strong communication
- Attention to detail
- Active listening
- Multitasking
- Customer Service
Timeline
Truck Dispatcher
Manas Express
01.2023 - 12.2023
Junior Loan Officer
Equinox, Inc.
07.2021 - 12.2022
Retail Sales Associate
Mango
09.2020 - 07.2021
Bachelor's Degree - International And Business Law
American University of Central Asia
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