Aidalis Gonzalez
Orlando,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Overnight Front Desk
Loews Hotels
09.2021 - Current
- Reported facility and room maintenance problems
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Effectively managed customer inquiries, resolving difficulties or forwarding critical issues.
- personnel to satisfy customers.
Team Captain
Fast Food Boulevard
01.2018 - 08.2021
- Responsible for operating the speed of service
- Analyzed and developed more positive guest experiences
- Administered effective feedback to team members
- Implemented new ideas to improve day to day business needs
- Executed cash coordinating
- Enforced food quality projects
- Oversee all schedules for the venue to keep the venue running at maximum capacity during peak and non-peak attendance
- Consolidated tips
Trainer
Fast Food Boulevard
12.2017 - 01.2018
- Guided team members to be responsible for all food qualities, exquisite guest service, and time management tasks
- Performed/regulated all the rules and procedures to be an amazing UO Team Member
- Held accountable for unit sales, food cost, quality, profitability, and guest satisfaction
- Resolved team members weaknesses to becoming an exquisite worker
Cashier/Greeter
Fast Food Boulevard
09.2016 - 11.2017
- Responsible for all facets of service, production, quality, and controls and ensured all policies and procedures were followed during peak attendance during Halloween Horror Nights events
- Handling large amount of cash as a cashier
- Safety Team Champion
- Overseeing stock inventory and inventory orders, lead and train team members
- Instructing and monitoring cash points and assisting in Loss prevention and stay ahead of counterfeits bills
Education
High School Diploma -
Colonial High School
Orlando, FLSkills
- Spanish fluent
- MS Office
- Team Bonding
- Interdepartmental communication
- Posting Charges
- Credit and Cash Payments
- Room Assignments
- Time Management
- Teamwork
- Organization
- Multi-Line Phone Systems
- Customer service
- Front Office Operations
Skills And Accomplishments
Graduated from Colonial High School, Proficient in Kronos, Eatec, Matra, Took all Leadership Classes, Champion of speed of service, Team Player/Excel and maintaining staff
Timeline
Overnight Front Desk
Loews Hotels
09.2021 - Current
Team Captain
Fast Food Boulevard
01.2018 - 08.2021
Trainer
Fast Food Boulevard
12.2017 - 01.2018
Cashier/Greeter
Fast Food Boulevard
09.2016 - 11.2017
High School Diploma -
Colonial High School
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