Aida Marcela Castellanos
New Orleans,LA
Summary
Bilingual Executive with an exceptional ability to organize, plan and manage projects, strong customer service skills, over 9 years of experience leading hundreds of employees simultaneously in the Hospitality Industry.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Assistant of Room Director
Sheraton Galleria Metairie
Metairie, LA
05.2026 - Current
- Assist in daily hotel operations.
- Supervise and support Housekeeping and front office operations to maintain hotel service standards.
- Provide leadership, guidance and support to department managers, supervisors and team members.
- Oversee workforce planning, employee scheduling, payroll and budget allocation.
- Participate in daily operational meetings.
- Monitor quality standard.
- Assist with budgeting, inventory control, purchasing and cost management.
- Support recruitment, employee training, coaching and performance evaluations.
- Ensure compliance with hotel brand standards, safety regulations and company policies.
Director of Housekeeping
Wydham Garden Baronne Plaza
New Orleans, Louisiana
03.2025 - 02.2026
- Lead housekeeping staff
- Establish department goals.
- Manage labor cost, payroll and productivity.
- Oversee inventory management, purchasing and supply distribution through birch street and other vendors.
- Monitor payroll, employee attendance and labor allocation through ADP and Workrecords.
- Conduct regular inspections of guests rooms, public areas and back of the house to ensure brand standard are maintained.
- Kept a motivated staff, recognize their hard work, organized housekeeping week.
Housekeeping Office Coordinator
Hilton Riverside New Orleans
New Orleans, LA
02.2021 - 01.2025
- Created daily housekeeping schedules for over 100 employees.
- Running Reports, highlight VIP arrivals, Site Room Visits for the day
- Answered guest and staff calls and solving issues or concerns.
- Meeting Translator.
- Assigned work areas and coordinated daily responsibilities for houseman, supervisors and public area.
- Coordinated with the staff to prioritize early arrivals, pre-key groups, site visits.
- Participated daily in service recovery to develop effective solutions to guest complains.
- Tracked the renovation project for 22 floors.
- Coordinate project "Clean the world"
- Maintained constant communication with front desk and engineering department to ensure a smooth daily operation.
Front Desk Agent
Hyatt House New Orleans
New Orleans, Louisiana
09.2017 - 03.2020
- Greeted guests warmly upon arrival at Hyatt House New Orleans.
- Managed check-in and check-out processes efficiently for all guests.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Managed cash drawer responsibly throughout the shift.
Education
Bachelor of Arts -
Universidad Nacional Autonoma De Honduras
Tegucigalpa, Honduras05-2017
Skills
- Customer Service
- Time management
- Scheduling
- Computer Skills
- Payroll
- Budgeting
- Accounting
- Inventory
- Supply Order and Purchasing
- Team Leadership
- Effective Communication
- Department Organization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Assistant of Room Director
Sheraton Galleria Metairie
05.2026 - Current
Director of Housekeeping
Wydham Garden Baronne Plaza
03.2025 - 02.2026
Housekeeping Office Coordinator
Hilton Riverside New Orleans
02.2021 - 01.2025
Front Desk Agent
Hyatt House New Orleans
09.2017 - 03.2020
Bachelor of Arts -
Universidad Nacional Autonoma De Honduras