Aidan Bonner
Atlanta,GA
Summary
A dynamic leader and effective communicator with proven experience at Thrive LLC (Stone Mountain Park) and Chick-fil-A. Excelled in team leadership and customer service, enhancing visitor satisfaction and safety. Skilled in training and leadership, significantly improving team performance and efficiency—expert in creating engaging customer experiences and operational excellence.
Overview
4
4
years of professional experience
Work History
Stone Mountain Park Attractions Member
Thrive LLC (Stone Mountain Park)
2020.12 - 2023.01
- Oversees Thousands of Guests safety and Park Eligibility per day
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, and enforcing rules and safety policies.
- Latched safety gate after guests entered and exited to avoid unauthorized access to the attraction area.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Set up promotional displays and equipment for special events and activities.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Stone Mountain Park Usher/Mascot
Thrive LLC (Stone Mountain Park
2023.01 - 2023.08
- Managed a 3 person stage crew to deliver entertaining, successful performances.
- Collaborated with other entertainers to create engaging acts.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided information about current and future events at facility.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Developed show concepts and themes to engage audience members.
Team Member
Chick-fil-A
2024.02 - 2024.05
- Ensured complete satisfaction of hundreds of guests per day
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
Team Lead Trainer
Chick-fil-A
2024.05 - 2024.07
- Set positive example for 20+ team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Bachelor of Science - Music Production And Audio Recording
Georgia State University
Atlanta, GA05.2028
No Degree - Dual Enrollment
Georgia Gwinnett College
Lawrenceville, GA05.2024
High School Diploma -
Brookwood High School
Snellville, GA05.2024
Skills
- Team Leadership
- Performance Evaluation
- Training Tools and Resources
- Coaching and Mentoring
- Customer Service
- Employee Training
- Opening and closing procedures
Languages
American Sign Language
Native or Bilingual
Interests
• Music Production/Beat making
• Finance/Investing
• Phycology
• Stocks
Timeline
Team Lead Trainer
Chick-fil-A
2024.05 - 2024.07
Team Member
Chick-fil-A
2024.02 - 2024.05
Stone Mountain Park Usher/Mascot
Thrive LLC (Stone Mountain Park
2023.01 - 2023.08
Stone Mountain Park Attractions Member
Thrive LLC (Stone Mountain Park)
2020.12 - 2023.01
Bachelor of Science - Music Production And Audio Recording
Georgia State University
No Degree - Dual Enrollment
Georgia Gwinnett College
High School Diploma -
Brookwood High School
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