Jose Cardenas
Disneyland Resort
Paramount,CA
4
years of professional experience
Leadership experience in theme park operations delivering safe, efficient, and exceptional guest experiences. Experienced in leading teams, supporting daily operations, coaching team members, and maintaining high operational standards in fast-paced environments. Committed to creating inclusive and memorable experiences while promoting teamwork, communication, and accountability.
Work History
Attractions Cast Member
1 Year 9 Months- Deliver exceptional guest service while maintaining Disney's high standards for Safety, Courtesy, Show, Inclusion, and Efficiency.
- Operate attractions while following established safety procedures and operational standards.
- Supported daily attraction operations through effective communication with leaders and fellow Cast Members to enhance team coordination.
- Assisted with guest flow and queue management while professionally resolving guest concerns to ensure a positive experience.
- Adapted to changing operational needs, fostering a welcoming and inclusive environment for guests and fellow Cast Members.
Server
9 Months- Delivered exceptional guest service in fast-paced, high-volume restaurant, enhancing customer satisfaction.
- Collaborated with team members to ensure efficient, accurate service, contributing to smooth operations.
- Responded to guest needs professionally, fostering positive dining experiences and encouraging repeat visits.
Ride Operator → Team Lead
2 Years 5 Months- Promoted to Team Lead for demonstrating strong performance, leadership, and operational expertise.
- Led attraction teams while maintaining safety standards, operational efficiency, and exceptional guest service.
- Trained and coached team members on attraction procedures, safety expectations, and guest interactions.
- Coordinated opening and closing operations, managed team assignments, and ensured daily attraction readiness.
- Fostered team development through effective communication, accountability, and supportive leadership.
Skills
Attractions Operations
Safety & Operational Compliance
Guest Service Excellence
Team Leadership
Coaching & Training
Attraction Operations
Team Development
Communication
Conflict Resolution
Problem Solving
Inclusion & Collaboration
Timeline
Server
Olive Garden
08.2025 - 05.2026Read More
Attractions Cast Member
Disneyland Resort
11.2024 - CurrentRead More
Ride Operator → Team Lead
Knott’s Berry Farm
07.2022 - 12.2024Read More