Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Claire Messina

Davenport,FL

Summary

Reliable cast member with proven guest experience skills to create an enjoyable experience for those of all ages. Maintains efficient work habits to meet demands of a high traffic attraction while remaining safety and "show". Accomplishes multitasking and takes authority when necessary to continue daily operations.

Overview

4
4
years of professional experience

Work History

Attractions Cast Member

The Walt Disney Company
06.2022 - Current
  • Operate attractions according to the five keys (safety, courtesy, inclusion, show, & efficiency) and Operational Guide to ensure a safe and entertaining experience for guests.
  • Answer inquiries about the attraction, parks, and company to guests.
  • Develop and maintain professional relationships with other cast members and supervisors in a positive, pleasant manner.
  • Communicate with cast members of vital information of the attraction and guest needs to maintain a seamless operation.

Merchandise Cast Member

The Walt Disney Company
06.2021 - 06.2022
  • Handled guests' money, identification, and other personal information on a daily basis.
  • Inspected merchandise to maintain a clean, tidy store and properly disposed of damaged materials.
  • Kept up with the latest, most popular merchandise items to be able to guide guests for their most sought-out souvenirs.
  • Maintained floor stock to create an easier and more pleasant experience for guests.
  • Developed professional relationships with cast members and supervisors by being involved with daily responsibilities to the furthest extent.

Pharmacy Clerk

Messina's Pharmacy
05.2019 - 05.2021
  • Responsible for abiding by HIPAA with patients by protecting their identity and insurance information.
  • Communicated with pharmacist and technicians about new prescriptions, patients, and information from fellow pharmacists and doctors.
  • Processed payments using the POS system to accurately maintain records.
  • Developed relationships with customers to ensure they had a positive experience inside the pharmacy and had their concerns taken care of.

Education

Bachelor of Arts - English

University of New Orleans
New Orleans, LA
05.2021

Skills

  • Ensuring Guest Safety
  • Theme Park Operations
  • Customer Retention
  • POS Systems
  • Current Events
  • Customer Satisfaction
  • Emergency Procedures
  • Customer Inquiries
  • Issue Resolution
  • Communications Strategies

Accomplishments

  • Received the most recognitions for performing the "inclusion key" in area of operation for the beginning of 2023.
  • Part of the Inclusion Team in a backstage environment amongst peers.
  • Recognized on numerous occasions for efficiency and productivity in unusual circumstances.

Timeline

Attractions Cast Member

The Walt Disney Company
06.2022 - Current

Merchandise Cast Member

The Walt Disney Company
06.2021 - 06.2022

Pharmacy Clerk

Messina's Pharmacy
05.2019 - 05.2021

Bachelor of Arts - English

University of New Orleans

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Claire Messina