Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Abney

Winter Garden,Florida

Summary

Driven by a strong commitment to guest safety and satisfaction, I honed my skills in queue management and safety awareness at Walt Disney World Resort. My ability to perform under pressure and collaborate effectively across diverse teams has been pivotal in ensuring operational excellence and enhancing guest experiences. Licensed in customer representation, I excel in hospitality, prioritizing client needs with a proactive approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Attractions Cast Member

Walt Disney World Resort
Lake Buena Vista, FL
05.2024 - Current
  • I recently relocated to the Tower of Terror, previously working at Typhoon Lagoon, titled Main Entrance. At Tower, I work in operations. I have experience evacuating, working in tower control, and ensuring the safety of guests when loading and unloading the vehicle. In terms of working at the water park, the main advantage is that I have experience in parking operations, ticketing, and greeting, making sure nothing that shouldn't be there doesn't enter the park.

Movie Theater Attendant

West Orange Cinema
Ocoee, FL
04.2021 - Current
  • My job at the theater has been maintaining important health and safety procedures. I have experience in concessions, handling money and refunds, ticketing, and also cleaning each auditorium. At the theater, it's a small family-owned business. The connections I have made with not only my co-workers but also those guests who regularly come is a great feeling. Making sure that cleanliness, but also safety, in ensuring that the guest receives the best service possible is important.

Receptionist

Abney Insurance Agency
Winter Garden, FL
01.2020 - 11.2024
  • As a receptionist in the insurance industry, I worked alongside my family by organizing files regarding customers. I also have my Resident Insurance License (0440-Customer Representative) in the state of Florida. At the agency, I also mailed out important information to the clients. Greeting clients, making sure that they get everything they need before they leave our agency, was also a huge part of the job.

Education

Associate of Arts - Communications

Valencia College
Orlando, FL
12-2024

High School Diploma -

West Orange High School
Winter Garden, FL
05-2021

Bachelor of Arts - Arts And Entertainment Management

University of Central Florida
Orlando, FL

Skills

  • Queue management: When I worked by the water park and in a attraction having that ability to control and maintaining awareness when it comes to ensuring the guest flow continues/ being a grouper is one of my many skills
  • Safety awareness: I have dealt with being audited; I always put safety first when it comes to those around me and myself I always following the bylaws when it comes to safety
  • Performance under pressure: I am very calm in tough situations, for example, dealing with downtime in tower control, but also dealing with guests when it comes to their questions or concerns about the ride itself
  • Teamwork and collaboration: I have worked across a vast array of different types of teams A more professional sense, a safety-driven team, and a younger first-time ensemble
  • Hospitality and accommodation: I am a very people-oriented person who always wants to make those around me feel comfortable I always go out of my way to make sure that whatever needs someone has comes first before my own

Certification

  • I have a 0440- Customer Representative License
  • Food Safety Certificate

Timeline

Attractions Cast Member

Walt Disney World Resort
05.2024 - Current

Movie Theater Attendant

West Orange Cinema
04.2021 - Current

Receptionist

Abney Insurance Agency
01.2020 - 11.2024

Associate of Arts - Communications

Valencia College

High School Diploma -

West Orange High School

Bachelor of Arts - Arts And Entertainment Management

University of Central Florida

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Madison Abney