Desirae Salgado Cruz
Riverside,CA
Summary
Dedicated and adaptable professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating relationships and exceeding goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Attractions Cast Member
Walt Disney Studios
Anaheim, CA
11.2022 - 03.2024
- Assisted with loading and unloading of rides to ensure a safe environment for guests.
- Participated in team meetings discussing operational issues and customer service initiatives.
- Greeted guests and provided information regarding attractions, dining options, and special events.
- Provided excellent customer service to guests by answering questions, resolving complaints, and responding to feedback in a timely manner.
- Monitored ride operations from control booth or other designated area as required per attraction guidelines.
- Reported any accidents or incidents occurring in the attraction areas immediately to management.
- Performed daily safety checks on attractions before opening them to the public.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Closed down rides with faulty equipment and notified supervisor.
- Pulled down safety bars and secured riders according to specified attraction details.
- Delivered exceptional customer service experiences through positive interactions with guests.
Cashier
Stator Bros. Markets
Fontana, CA
03.2019 - 02.2022
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Rim Of The World Senior High School
Lake Arrowhead, CA06-2021
Some College (No Degree) - Business Administration And Management
Chaffey College
Rancho Cucamonga, CASkills
- Safety awareness
- Cash handling experience
- Guest relations expertise
- Queue management
- Strong problem solving
- Performance under pressure
- Crowd Control
Certification
- CPR Certified
Timeline
Attractions Cast Member
Walt Disney Studios
11.2022 - 03.2024
Cashier
Stator Bros. Markets
03.2019 - 02.2022
High School Diploma -
Rim Of The World Senior High School
Some College (No Degree) - Business Administration And Management
Chaffey College
- CPR Certified
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