JERIEL SANTANA HERNANDEZ
Davenport
Summary
Dedicated and customer-focused professional with experience in theme park operations, warehouse logistics, inventory management, and guest services. Proven ability to work in fast-paced environments while maintaining safety, efficiency, and exceptional customer service. Strong team player with experience operating equipment, handling inventory, and ensuring positive guest experiences. Bilingual in English and Spanish.
Overview
8
8
years of professional experience
Work History
Attractions Cast Member
Walt Disney World
07.2021 - Current
- Operate attractions safely and efficiently while following company safety standards.
- Verify guest compliance with height and safety requirements.
- Provide clear instructions and guidance before boarding attractions.
- Assist guests with special needs and accessibility requirements.
- Monitor queue lines and guest flow to maintain operational efficiency.
- Respond appropriately to emergencies following established procedures.
- Maintain clean, organized, and safe work areas.
- Deliver exceptional guest service and create positive guest experiences.
Stocker, Picker, Stock Picker, Receiving Associate
Walmart eCommerce Warehouse
01.2018 - 01.2021
- Received, stocked, and organized merchandise in warehouse facilities.
- Picked and prepared customer orders accurately and efficiently.
- Operated warehouse equipment and followed safety procedures.
- Assisted with inventory control and product management.
- Maintained productivity standards in a high-volume distribution environment.
- Collaborated with team members to meet daily operational goals.
Detail Technician
Nautique Boats
Orlando, FL
06.2019 - 04.2020
- Conduct thorough inspections of boats, ensuring adherence to quality standards.
- Utilize specialized detailing tools to enhance boat appearance and functionality.
- Implement efficient cleaning processes, significantly reducing turnaround time for detailed boats.
- Train new technicians on proper detailing techniques and safety protocols.
Education
Collision Repair Technician -
Automeca Technical College
01-2014
High School Diploma -
Ana Delia Flores Santana
Fajardo, PR05-2014
Skills
- Customer Service
- Safety & Compliance
- Attraction Operations
- Inventory Management
- Warehouse Operations
- Order Picking
- Receiving
- Equipment Operation
- Team Collaboration
- Problem Solving
- Organization
- Time Management
- Bilingual (English & Spanish)
- Warehouse & Distribution Operations
- Material Handling Equipment
- Inventory Control
- Customer Relations
- Teamwork & Communication
- Workplace Safety Procedures
LANGUAGES
English – Fluent
Spanish – Fluent
Timeline
Attractions Cast Member
Walt Disney World
07.2021 - Current
Detail Technician
Nautique Boats
06.2019 - 04.2020
Stocker, Picker, Stock Picker, Receiving Associate
Walmart eCommerce Warehouse
01.2018 - 01.2021
Collision Repair Technician -
Automeca Technical College
High School Diploma -
Ana Delia Flores Santana