Jazmine Ornelas
Whittier,CA
Summary
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Attractions Cast Member
Disneyland
Anaheim, CA
08.2021 - Current
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Participated in team-building activities to enhance working relationships.
Cashier/Retail Sales Associate
Target
Norwalk, CA
11.2019 - 05.2020
- Read weekly sales inserts and monitored price changes.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answering questions and offering advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Worked closely with front-end staff to assist customers.
- Assisted customers with account updates, new service additions and promotional offers.
Ride Operator
Knotts Berry Farm
Buena Park, California
08.2018 - 10.2019
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Checked seatbelts of all riders to maximize safety and manage risk.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Inspected equipment to detect wear and tear, notifying maintance of parts needing immediate repair.
- Communicated with manager to discuss ride maintenance or repair issues.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Pulled down safety bars and secured riders according to specified attraction details.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Attended all offered trainings to build customer service and skills.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Operated attraction equipment precisely to concur with operational procedures.
- Provided physical assistance to visitors getting onto and off of rides.
- Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
Cashier
Yoshinoya
Santa Fe Springs, CA
07.2017 - 07.2019
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed customer payments quickly and returned exact change and receipts.
- Received payments for Yoshinoya and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted customers with account updates, new service additions and promotional offers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
Education
No Degree - Liberal Studies
Cerritos College
Norwalk, CASkills
- Sales reporting
- Safe food handling
- Team contribution
- Supervision
- Customer service
- Organization
- Team building
- Team management
- Problem resolution
- Communication
- Safety procedures
- Safety assurance
- Amusement operations
- Customer service expertise
- Issue resolution
- Critical Thinking
- Customer assistance
Certification
- Registered Dental Assistant in State of California.
- Certified Dental Assistant
- First Aid/CPR
Timeline
Attractions Cast Member
Disneyland
08.2021 - Current
Cashier/Retail Sales Associate
Target
11.2019 - 05.2020
Ride Operator
Knotts Berry Farm
08.2018 - 10.2019
Cashier
Yoshinoya
07.2017 - 07.2019
No Degree - Liberal Studies
Cerritos College