Makayla Couch
Davenport,FL
Summary
Dynamic professional with experience at Walt Disney World, excelling in safety compliance and guest screening. Proven ability to lead teams at Chick-fil-A, enhancing customer satisfaction through effective communication and problem-solving. Committed to maintaining high standards and ensuring a secure, enjoyable environment for all guests.
Overview
3
3
years of professional experience
Work History
Attractions Cast Member
Walt Disney World
Orlando, FL
01.2025 - Current
- Ensured that all safety protocols were adhered to at all times.
- Assisted with loading and unloading of rides to ensure a safe environment for guests.
- Adhered to all safety regulations set forth by local authorities and company policy.
- Reported any accidents or incidents occurring in the attraction areas immediately to management.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
Team Lead
Chick-fil-A
Brandon, MS
01.2022 - 12.2024
- Motivated staff through positive reinforcement techniques.
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Education
Business
Holmes Community College
Goodman, MSSkills
- Safety compliance
- Ride operations
- Guest screening
- Incident reporting
- Customer service
- Effective communication
- Problem solving
Accomplishments
- Presidents list first year of college
- All-Star Cast Member in a theatre competition
- Promotion to team lead at my first job
Timeline
Attractions Cast Member
Walt Disney World
01.2025 - Current
Team Lead
Chick-fil-A
01.2022 - 12.2024
Business
Holmes Community College