Kevin Urrutia
Orlando
Summary
Customer-focused professional with expertise in guest engagement and safety protocols. Proven problem-solving abilities and strong team collaboration skills. Committed to enhancing guest experiences while maintaining a secure environment. Recognized for effective communication and reliability in delivering exceptional customer service.
Overview
18
18
years of professional experience
Work History
Attractions Cast Member
Disney
Orlando
02.2025 - Current
- Welcomed guests upon arrival, creating a positive first impression.
- Engaged guests with storytelling and character interactions to enhance experience.
- Directed guests to designated areas, facilitating seamless movement and enhancing overall guest experience.
- Inspected tickets prior to admission to verify authenticity and security.
- Operated cash register during peak hours, ensuring timely and accurate transactions for heightened guest satisfaction.
- Adhered to safety protocols, ensuring a secure environment for guests and staff.
Salvy Cleanz
Self-employeed
Orlando
10.2018 - 02.2025
- Maintained high cleanliness standards across kitchens, bathrooms, and living areas.
- Utilized time management skills to ensure timely completion of all assigned cleaning tasks.
- Communicated with clients to ascertain specific cleaning needs and preferences.
- Streamlined organization of cleaning supplies and equipment for quick access and optimal use.
- Respected client privacy while performing duties in residences.
- Scrubbed sinks, tubs, and showers to eliminate dirt buildup.
- Removed trash from designated containers and disposed of waste materials responsibly.
- Documented time spent on each job to support accurate billing and enhance client trust.
Carpet Cleaner
Heavens Best Carpet Cleaning
Lakeland
02.2016 - 10.2018
- Employed eco-friendly cleaning solutions to enhance safety and customer satisfaction.
- Applied specialized treatments for effective stain removal without surface damage.
- Performed spot removal and deodorization treatments, ensuring carpets were restored to optimal condition.
- Vacuumed and pre-treated carpets with suitable cleaning solutions.
- Adhered to safety protocols while handling cleaning chemicals and equipment.
- Arranged furniture to ensure access to carpeted areas during cleaning.
- Scheduled client appointments for carpet cleaning services.
- Explained cleaning processes and resolved customer inquiries, fostering trust and understanding.
Sales Associate
Pele Soccer Store
Orlando
01.2015 - 02.2016
- Guided customers in selecting soccer gear and apparel, improving overall shopping experience.
- Executed accurate sales transactions through point-of-sale systems, ensuring smooth operations.
- Maintained store cleanliness and visual merchandising standards to attract customers.
- Collaborated in team meetings to develop effective sales initiatives and promotions.
Foreclosure Home Supervisor Cleaner
FAS Bank
Lakeland
06.2008 - 01.2015
- Supervised cleaning crew, ensuring compliance with cleanliness and safety standards, resulting in a well-maintained environment.
- Trained new staff on effective cleaning procedures and equipment operation.
- Conducted regular inspections to ensure adherence to quality standards.
- Communicated with management to address team performance and operational needs, facilitating effective decision-making.
- Participated in weekly supervisor meetings to discuss progress reports and upcoming projects.
- Reviewed job applications, interviewed candidates, and made hiring decisions.
- Created detailed reports on operational status and necessary changes, providing insights for management to enhance workflow.
Education
High School Diploma -
Haines City High School
Haines City, FL05-2008
Skills
- Guest relations
- Guest interaction techniques
- Ticket inspection
- Cash handling
- Safety protocol adherence
- Safety compliance
- Customer service and support
- Problem solving skills
- Team collaboration
- Time management
- Employee training
- Attraction maintenance
- Sales expertise
- Attention to detail
Languages
Spanish
Full Professional
Timeline
Attractions Cast Member
Disney
02.2025 - Current
Salvy Cleanz
Self-employeed
10.2018 - 02.2025
Carpet Cleaner
Heavens Best Carpet Cleaning
02.2016 - 10.2018
Sales Associate
Pele Soccer Store
01.2015 - 02.2016
Foreclosure Home Supervisor Cleaner
FAS Bank
06.2008 - 01.2015
High School Diploma -
Haines City High School