Victoria Rico
La Verne,CA
Summary
Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Attractions Cast Member
Disneyland Resort
03.2024 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
- Operated rides and attractions according to written guidelines to reduce injuries.
Medical Electronic Records Data Entry
Dr. Stephen Soldo, MD
06.2023 - 02.2024
- Reviewed and inputted customer data into the company's database system
- Compiled, sorted, and verified accuracy of data to be entered
- Updated current records with correct information from various sources
- Corrected any errors in the entered data before submission
- Ensured that all customer information was kept secure and confidential
- Managed multiple projects simultaneously while meeting tight deadlines.
Resident Advisor
Cal Poly Pomona
08.2022 - 01.2024
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed
- Developed and deepened relationships with residents and fellow staff
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss
- Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
Guest Advocate
Target
04.2020 - 07.2023
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Managed customer complaints and rectified issues to complete satisfaction
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Education
High School Diploma -
Bonita High School
La Verne, CABachelor of Science - Business Administration
Cal Poly Pomona
Pomona, CA05.2024
Skills
- Team Supervision
- Reporting and Documentation
- Exceptional communication
- Student Needs Assessments
- Staff Meeting Coordination
- Staff Training
- Policy Enforcement
- Scheduling
- Data Entry
- Team Building
- Appointment Scheduling
- Policy Development
- Staff Scheduling
Accomplishments
- Panhellenic President in 2023
- Vice President of Diversity, Equity, and Inclusion 2020-2021
Activities
Member of nonprofit organization Sigma Kappa
Timeline
Attractions Cast Member
Disneyland Resort
03.2024 - Current
Medical Electronic Records Data Entry
Dr. Stephen Soldo, MD
06.2023 - 02.2024
Resident Advisor
Cal Poly Pomona
08.2022 - 01.2024
Guest Advocate
Target
04.2020 - 07.2023
High School Diploma -
Bonita High School
Bachelor of Science - Business Administration
Cal Poly Pomona
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