Aidan Chesters
San Jose
Summary
Retail professional equipped with extensive expertise in managing store operations and driving customer engagement. Consistently recognized for fostering collaborative team environments and achieving operational targets. Reliable in adapting to changing needs and maintaining high standards of service and efficiency.
Overview
5
5
years of professional experience
Work History
Store Supervisor
The North Face
Santa Clara
07.2024 - Current
- Support day-to-day store operations to ensure sales goals
- Lead, coach, and motivate a team of 20+ retail associates
- Oversee talent acquisition, including interviewing and hiring top candidates
Customer Service Representative
Bass Pro Shops
San Jose
07.2022 - 12.2023
- Assisted customers with product questions, concerns, and issue resolution while maintaining high service standards
- Built rapport through clear communication and active listening to enhance customer trust and satisfaction
- Resolved customer concerns efficiently, supporting repeat business and brand loyalty
Sales Associate
Shoe Palace
Santa Clara
07.2021 - 02.2022
- Customer engagement and consultative selling
- Drove sales through product knowledge, upselling, and cross-selling techniques
Education
Business Admin / Management -
San Jose State University
San Jose12.2025
Skills
- Consultative Selling
- Customer Needs Analysis
- Talent Acquisition
- Team Management
- Closing Techniques
- Customer Retention
- Problem Resolution
- CRM Basics (Salesforce, HubSpot, etc)
- Inventory Management
- Microsoft Office / Google Workspace
- Customer service
- Staff supervision
LANGUAGES
English (Fluent)
Timeline
Store Supervisor
The North Face
07.2024 - Current
Customer Service Representative
Bass Pro Shops
07.2022 - 12.2023
Sales Associate
Shoe Palace
07.2021 - 02.2022
Business Admin / Management -
San Jose State University