Lynn Niere Schelbar
Cogent Communications
Overland Park,KS
25
years of professional experience
Leveraged 24+ years of diverse experience in telecom industry, excelling in customer success, account management, and project management.
Achieved revenue growth through strategic client relationship management and effective deal closure in B2B environments.
Directed customer-facing projects, including onboarding and service delivery, ensuring successful execution and resolution of issues.
Oversaw monitoring and analysis of KPIs and metrics utilizing Power BI to ensure effective tracking of progress and delivery outcomes.
Assisted in evaluating project plans and tracking progress. Collected and consolidated status reports as required. Supported project leaders by reviewing status on an ongoing basis.
Assisted in project planning from start to finish. Supported risk identification and management processes. Aided in tracking dependencies and identifying issues throughout project phases.
Established and enforced project delivery standards while mentoring project managers to enhance on-time and within-budget performance.
Spearheaded identification of innovative opportunities and enhancements within projects and shared services infrastructure.
Work History
Assistant Store Manager
2 Months- Led team in achieving sales targets through effective coaching and performance management.
- Streamlined inventory management processes, reducing stock discrepancies by implementing best practices.
- Developed training programs for new employees, enhancing onboarding efficiency and staff productivity.
- Implemented customer service initiatives that improved customer satisfaction scores consistently.
- Coached and developed staff to become business experts certified so sales representatives are able to maximize compensation payouts. Helping them get selling minimum 40 CRUs to qualify.
- Goal is to be number 1 store in the region.
Account Executive
5 Months- Developed and executed sales strategies to drive revenue growth and expand client base.
- Cultivated strong relationships with key decision-makers to enhance customer satisfaction and retention rates.
- Analyzed market trends to identify opportunities for service enhancements and competitive positioning.
- Collaborated with cross-functional teams to align solutions with client needs, ensuring seamless project execution.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Established close relationships with new small business prospects.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Sold Internet, TV package, voice, and mobile.
National Account Manager
1 Year- Developed and executed strategic account plans to enhance client relationships.
- Coordinated cross-functional teams to deliver customized solutions for national accounts in North America.
- Analyzed market trends to identify growth opportunities within key accounts.
- Designed customers needs by providing a tailored solution for Optical Wavelengths, DIA/Transit, Colocation, Ethernet/VPLS, Cloud Connect, and IPv4 Lease.
- Help with implementation and onboarding support on orders from start to finish.
- Led negotiations with major clients, achieving favorable contract terms and conditions.
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
- Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Provided product demonstrations to share features, answer questions and overcome concerns.
Payroll & HR Advisor
7 Months- Conducted comprehensive research to support client projects and enhance service delivery.
- Analyzed client data to identify trends and provide actionable insights for decision-making.
- Simplifying Payroll and HR process for small business and corporations.
B2B Sales Executive Mobility Wireless Specialist
9 Months- Hunter role for acquire new acquisition sales by cold calling prospects and door knocking going Business to Business sales. Mostly white space territory some were converged from green space. Selling wireless/mobility products solutions such business smartphones, data, tablets, fixed 5G wireless internet and fleet trackers through fleet management.
- Sr Specialist Customer Success Account Management
- Leveraged CRM tools effectively to manage pipeline efficiently while maintaining up-to-date records of interactions and deals.
- Developed tailored solutions for clients, resulting in higher customer satisfaction and repeat business.
- Exceeded quarterly sales targets consistently through effective territory management and strategic planning.
- Increased B2B sales by cultivating strong relationships with key decision-makers and stakeholders.
- Delivered compelling presentations to prospective clients, showcasing product features and benefits effectively.
Account Service Manager
2 Years 11 Months- Managed client relationships to enhance satisfaction and retention.
- Coordinated cross-functional teams to streamline service delivery processes.
- Developed training programs for new account managers, improving onboarding efficiency.
- Analyzed client feedback to identify service improvement opportunities and implement solutions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Supported clients during onboarding processes by providing comprehensive product knowledge resources tailored specifically to their businesses'' needs.
- Collaborated with sales and marketing teams to develop customized strategies for key accounts, resulting in improved customer retention rates.
Client Solutions Manager
4 Years 9 Months- Responsible for executing customer success contract renewals for existing clients. Account management, billing, managing multiple priorities, contract renewals, and support sales reps with module territory accounts.
- Sales Executive/Executive S2 Account Management/Contract Manager
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Managed sales cycle to maintain solid customer base.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Exceeded sales targets consistently through strategic planning and execution.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Lead Supervisor/Service Sales Representative/Customer Service Rep
16 Years 3 Months- Took inbound 50-75 calls per day form customer service calls to manager escalated calls. Coaching and developing representatives on the floor. Consultative selling by providing complex solutions to small and large business organizations. Coaching sales process operational changes in support of new or existing sales plans.
- Regional Business Market-Inside Sales & Services.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Bachelor of Science - Business Management
Skills
Consultative selling
Transactional sales for mobile and internet plans
Community Advocate
Customer Sales presentations
Strategic prospecting
Pipeline management
Closing techniques
CRM proficiency
Upselling strategies
Social selling
Cold calling
Territory management
Cross-selling techniques
Competitive analysis
Contract negotiations
Customer service
Sales team leadership
Decision-making
Relationship building
Goals and performance
Business development and planning
Product knowledge
Customer relationship management
New market penetration
Interpersonal and written communication
Sales planning
Client acquisition
Client development
Service Manager
Accomplishments
- Achieved top sales results through effectively cold calling and door knocking prospecting.
Portfolio of Products Sold
- Internet
- Mobile phones
- TV Package
- Voice Lines
- Published local magazine
- Payroll & HR Management
- Optical Wavelengths
- DIA/IP Transit
- Colocation
- Ethernet/VPLS
- Cloud Connect
- IPv4 Lease
- VoIP (Voice over IP)
- Hosted PBX / Cloud PBX
- SIP Trunking
- Data Solutions
- Dedicated Internet Access (DIA)
- Broadband (Fiber, DSL, Cable)
- SD-WAN (Software-Defined Wide Area Network)
- VPN Services (IPsec, SSL)
- Mobility & Wireless
- Business Mobile Plans (5G, LTE)
- Mobile Device Management (MDM)
- Wireless Backup & Failover Solutions
Awards
Winner of AT&T Diamond Club and President Club for number 1 sale performance in the whole nation. Back to Back winner of National Business Exclusive Trips for top sales.
Timeline
Assistant Store Manager
AT&T
08.2026 - CurrentRead More
Account Executive
Spectrum Business
05.2026 - CurrentRead More
National Account Manager
Cogent Communications
10.2025 - CurrentRead More
Payroll & HR Advisor
Auris Consulting
10.2025 - 05.2026Read More
B2B Sales Executive Mobility Wireless Specialist
AT&T INC.
01.2025 - 10.2025Read More
Account Service Manager
AT&T
01.2022 - 12.2024Read More
Client Solutions Manager
AT&T INC.
01.2018 - 10.2022Read More
Lead Supervisor/Service Sales Representative/Customer Service Rep
AT&T INC.
10.2001 - 01.2018Read More
University of Phoenix
Bachelor of Science from Business Management
Read More