Aidan Cotter
Fort Collins,CO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Retail Customer Service Representative
Hy-Vee
03.2021 - Current
- Fulfilled customers' special requests for merchandise and delivery times.
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Monitored customer feedback and made adjustments to improve service quality.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
Hockey Referee
USA Hockey
01.2020 - Current
- Enforced safety rules to protect players from game injuries.
- Checked rink for debris and secured gates before commencing gameplay.
- Upheld gameplay practices and league requirements for refereed games.
- Coordinated exact start, stop and period break schedules for games.
- Responded promptly to injuries and helped coordinate medical care and rule enforcement responses.
- Promoted good sportsmanship among players.
- Notified players, coaches and officiating team of rule infractions and relevant penalties.
Education
No Degree - Business Administration
Colorado State University
Fort Collins, CO05.2027
High School Diploma -
Lincoln Southeast High School
Lincoln, NE05.2023
Skills
- Sales Signage
- Multitasking and Organization
- Product Knowledge
- Customer Needs Assessment
- Workload Management
- Customer Empathy
- Team Collaboration
- Retail Floor Stocking
- Product Upselling
- Customer Satisfaction
- Telephone Etiquette
- Good Communication Skills
Timeline
Retail Customer Service Representative
Hy-Vee
03.2021 - Current
Hockey Referee
USA Hockey
01.2020 - Current
No Degree - Business Administration
Colorado State University
High School Diploma -
Lincoln Southeast High School