Jose Sanchez
Summary
Started as a Family Dollar associate during college. Then Moved up to work with the fourth largest wine and spirits distributer know as Glazers Wholesale. Have also worked to help customers for Florida Power and Light company and Bank of America. The knowledge and experience I bring from past work history is, I am able to handle and provide solutions to help any problem and task that is brought before me. Highly enthusiastic customer service professional with 12 plus years, client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Adaptable as well as flexible and Deadline Oriented. Have been working the last eight years in sales over the phone with Full beauty brands. Obtaining multiple awards and recognition from customers as well as supervisors.
Overview
20
20
years of professional experience
Work History
Retail Customer Service Representative
FULLBEAUTY Brands
El Paso, Texas
06.2017 - Current
- Followed company leadership and policies in resolving customer complaints with clarity and positivity.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers through phone conversations.
- Engaged in conversation through use of effective interpersonal and people skills.
Store Sales Associate
Family Dollar
El Paso, Texas
05.2024 - 11.2025
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted customers, answered questions and provided product information.
- Helped customers by answering questions and locating merchandise.
- Provided customer service to ensure a positive shopping experience for all customers.
- Cleaned shelves, counters and tables to maintain organized store.
- Addressed customer questions and concerns regarding products and services.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Wet and spot mopped to clean floors and other surfaces in public corridors. Cleaned bathroom.
Credit Card Specialist
ALORICA
El Paso, Tx
07.2015 - 02.2017
- Communicate with Bank of America customers via Chat or over the phone about their statements, credit cards, fees, services, and refer them to different departments. - Set up travel notices for authorized credit card use outside of the United States. - Process payments, refunds, process credit increases, and credit accounts via Chat or over the phone. - Assist with any other information about services offered with their bank.
Customer Service Representative
GC SERVICES
El Paso, Tx
03.2013 - 11.2014
- Assist customers with billing concerns and questions regarding their electric account.- Send out reports to technicians for loss of power or emergencies.- Process payments, restore power over wireless electric meters via internet.
Warehouse Associate//Merchandiser/Team Leader
GLAZER WHOLESALE DRUG COMPANY
El Paso, Tx
12.2005 - 12.2012
- Shipping and receiving.- Forklift operator.- Handle beer, wine, and liquor for West Texas customers. - Clean warehouse.- Load and unload trucks.- Print and sort billing.- Give out orders to other employees. - As a merchandiser, would drive to 10-12 stores a day to make sure there was product on the shelves for customers to buy.- Assist truck drivers to unload product into stores.- Help customers with any product related questions.
Education
High School Diploma - Art, Math
Ysleta High School
2004
EPCC
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Customer service expert
- Telecommunication skills
- Adaptive team player
- Courteous demeanor
- Payment processing
- Sales techniques
- Customer education
- Complaint resolution
- Telephone etiquette
- Reliability
- De-escalation techniques
- Sales and upselling
Accomplishments
Customer Service Customer Interface
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding product, and service.
Affiliations
- band music promoter
- guitar
- chess video games Madden
- bike ride
Timeline
Store Sales Associate
Family Dollar
05.2024 - 11.2025
Retail Customer Service Representative
FULLBEAUTY Brands
06.2017 - Current
Credit Card Specialist
ALORICA
07.2015 - 02.2017
Customer Service Representative
GC SERVICES
03.2013 - 11.2014
Warehouse Associate//Merchandiser/Team Leader
GLAZER WHOLESALE DRUG COMPANY
12.2005 - 12.2012
High School Diploma - Art, Math
Ysleta High School
EPCC
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