Dalia Cortes
Buckeye,AZ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Retail Customer Service Representative
Safelite Auto Glass
Home, AZ
06.2024 - Current
- Answer incoming phone calls and emails from customers, policyholders, insurance agents, and/or auto glass shops.
- Locate and source out-of-stock items assessing internal channels to secure the required part in the timeliest and most cost-effective manner.
- Assess the needs of callers and resolve concerns quickly or escalate as needed.
- Schedule appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
- Complete all other duties as assigned.
Warehouse worker
Amazon
05.2014 - 08.2021
- Pack orders with care, using appropriate packaging materials to secure products, ensuring they are ready for shipping without damage.
- Perform quality control checks, inspecting items for damage or defects before packing to ensure customer satisfaction.
- Sort and place inventory in the correct warehouse location, maintaining an organized storage system for efficient retrieval.
- Clean and maintain a safe working environment, including sweeping aisles, disposing of debris, and ensuring all safety protocols are followed.
- Assist in inventory counts and audits, manually or with scanning equipment, to ensure accuracy and accountability of stock levels.
Dental Assistant
Goodyear Family Dentistry
12.2013 - 05.2014
- Speaking with patients about their concerns
- Performing office and administration tasks
- Preparing exam rooms between appointments
- Sterilizing rooms, equipment, and instruments
- Taking dental impressions
- Assisting dentists with fillings, extractions, and other procedures
- Scheduling patients
- Verifying insurance for patients
Education
Northside Academy of Dental Assisting
Buckeye Union High School
Skills
- Customer Service
- Computer Skills
- Knowledge of Sanitation & Safety
- Organizational & Clerical Skills
- Great Communication Skills
- Resolve customer complaints
- Processing Payments
- Work well under pressure in fast paced environments
- Experience with word, excel and other computer programs
- Great public speaking skills
- Confident
- Articulate
- Professional speaking abilities
- Empathetic listener
- Excellent written and verbal communication skills
- Bilingual
- Fluent in Spanish and English language
- Active Listening
- Customer Empathy
- Payment Processing
- Creative Customer Solutions
- Customer Needs Assessment
- Quality Assurance
- Customer Satisfaction
- Spanish Fluency
- Customer Relations
- Team Leadership
- Telephone Etiquette
- Order Fulfillment
Leadership Experience
- Active listener
- Attentive listener
- Problem solving skills
- Delegating
- Great at giving and receiving feedback
- Great organization skills
- Always motivated
References
Upon request
Timeline
Retail Customer Service Representative
Safelite Auto Glass
06.2024 - Current
Warehouse worker
Amazon
05.2014 - 08.2021
Dental Assistant
Goodyear Family Dentistry
12.2013 - 05.2014
Northside Academy of Dental Assisting
Buckeye Union High School
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