Amber Artist
Detroit,MI
Summary
An experienced, organized, and dependable professional seeking a full-time position that offers opportunities to utilize and develop my robust skillset and support a successful organization as it meets its goals.
Overview
4
4
years of professional experience
Work History
Retail Customer Service Representative
JPMorgan Chase
Detroit, MI
11.2023 - Current
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
Sales Assistant
New Rez Wholesale
Southfield, MI
04.2023 - 11.2023
- Provided excellent customer service to clients in person and over the phone.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Researcher
Ducker Carlisle
Troy
01.2023 - 11.2023
- Conduct detailed research studies and regularly update database following discoveries
- Compile and organize technical data for research purposes
- Collaborate regularly with project and leadership teams to determine relevant questions and appropriate methods of collection.
Shipment Management Associate
Ryder Logistics
09.2021 - 12.2022
- Prepared and charted data and metrics for detailed status reports
- Identified communication channels to set roadmap to distribute information
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Dispatcher/Customer Service
Coyote Logistics
09.2020 - 05.2021
- Managed nearly 100 daily customer communications in under a 3-minute time limit
- Routinely provided delivery status updates and resolutions to customers
- Monitored and tracked vehicle performance, maintenance, and logistics to ensure timely arrivals.
Education
General Studies -
Old Redford Academy High School
Detroit, MISkills
- Microsoft Office
- Real Estate
- Mortgage Loan
- Customer Service
- Call Center
- Customer Support
- Cold Calling
- Outbound Sales
- Telemarketing
- Materials Handling
- Data Analysis
- Data Collection
- Internet Searches
- Surveys and Interviews
- Team Collaboration
Timeline
Retail Customer Service Representative
JPMorgan Chase
11.2023 - Current
Sales Assistant
New Rez Wholesale
04.2023 - 11.2023
Researcher
Ducker Carlisle
01.2023 - 11.2023
Shipment Management Associate
Ryder Logistics
09.2021 - 12.2022
Dispatcher/Customer Service
Coyote Logistics
09.2020 - 05.2021
General Studies -
Old Redford Academy High School