Summary
Overview
Work History
Education
Skills
Timeline
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Aidan Crossman

Melbourne,FL

Summary

Results-driven professional with a strong background in customer service. Expertise in de-escalation techniques and effective communication, consistently resolving customer inquiries and improving service processes to enhance overall satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Nextech
Melbourne, FL
07.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Handled escalated complaints with professionalism, ensuring timely resolution and follow-up.
  • Provided feedback to management regarding common customer concerns to improve service processes.
  • Adapted quickly to changing policies and procedures, ensuring compliance with company standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Delivery Driver

Papa John's Pizza
Melbourne, FL
10.2021 - 06.2024
  • Delivered pizzas and other menu items efficiently to ensure customer satisfaction.
  • Maintained accurate delivery logs and handled cash transactions.
  • Provided exceptional customer service during order delivery and resolved issues promptly.
  • Navigated routes effectively to minimize delivery times and optimize fuel efficiency.

Crew Member

Chipotle
Melbourne, FL
08.2018 - 10.2021
  • Prepared food items according to safety and quality standards.
  • Provided exceptional customer service in fast-paced environment.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Operated kitchen equipment efficiently while adhering to safety protocols.

Education

Melbourne High School
Melbourne, FL
08-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Conflict resolution
  • Call center experience
  • De-escalation techniques
  • Reading comprehension

Timeline

Customer Service Representative

Nextech
07.2024 - Current

Delivery Driver

Papa John's Pizza
10.2021 - 06.2024

Crew Member

Chipotle
08.2018 - 10.2021

Melbourne High School