Results-driven professional with a strong background in customer service. Expertise in de-escalation techniques and effective communication, consistently resolving customer inquiries and improving service processes to enhance overall satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Nextech
Melbourne, FL
07.2024 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Handled escalated complaints with professionalism, ensuring timely resolution and follow-up.
Provided feedback to management regarding common customer concerns to improve service processes.
Adapted quickly to changing policies and procedures, ensuring compliance with company standards.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Delivery Driver
Papa John's Pizza
Melbourne, FL
10.2021 - 06.2024
Delivered pizzas and other menu items efficiently to ensure customer satisfaction.
Maintained accurate delivery logs and handled cash transactions.
Provided exceptional customer service during order delivery and resolved issues promptly.
Navigated routes effectively to minimize delivery times and optimize fuel efficiency.
Crew Member
Chipotle
Melbourne, FL
08.2018 - 10.2021
Prepared food items according to safety and quality standards.
Provided exceptional customer service in fast-paced environment.
Maintained cleanliness and organization of workstations and dining areas.
Operated kitchen equipment efficiently while adhering to safety protocols.