AIDAN DROLLETT
Plymouth,MA
Summary
Detail-oriented Technician with strong cybersecurity and technical skills. Skilled in diagnosing complex hardware and software issues and leading multi-site installations. Combines a resourceful approach with a commitment to enhancing business performance and service value through efficient processes.
Overview
1
1
Certification
2
2
years of professional experience
Work History
IT Support Specialist
Ockers Technologies
MA
05.2024 - Current
- Diagnosed, repaired, and resolved hardware and software issues on interactive display panels and PCs, using Windows, Android, and Mac operating systems for municipalities across New England.
- Performed daily PC imaging and analyzed component-level issues in motherboards, power boards, T-CONs, and PC-CONs.
- Resolved technical issues via calls, emails, and in-person support, enhancing user experience for network and technology-related problems.
- Executed software updates and patches, ensuring security compliance across company devices.
- Managed submitted project tickets, defining scope, delegating tasks, and streamlining workflow to meet deadlines.
- Educated customers with hands-on demonstrations of equipment and technology.
- Drove a work van or truck everyday for scheduled support
Education
Bachelor of Science - Cyber Security & Digital Forensics
Bridgewater State University
Bridgewater, MA05-2026
Skills
- Python, PowerShell, C
- Network Troubleshooting
- Troubleshooting Techniques
- Firewall Configuration
- Linux & VM management
- Incident Response
- Network & Cybersecurity Fundamentals
- SQL Queries
- Customer support delegation
- IT assistance
- Customer service
- Interpersonal skills
Certification
Security Systems Contractor’s License
Timeline
IT Support Specialist
Ockers Technologies
05.2024 - Current
Bachelor of Science - Cyber Security & Digital Forensics
Bridgewater State University
AWARDS
Dean's List all four years, Audience Choice for Best Presentation: A Slack Forensic Analysis At the Student Arts & Research Symposium