Noman Irfan
IT Support Specialist
Helena,AL
Summary
Highly skilled in help desk environments, assisting both employees and customers with technical issues. A detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Ample amount of experience enhancing operations for organizations through information systems solutions. Excellent track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
12
12
years of professional experience
Work History
IT Support Specialist
The Onin Group
11.2022 - 01.2026
- Assisted company wide in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed high levels of call flow and responded to technical support needs.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Generated reports to track performance and analyze trends.
Graphic Designer & Visual Content Creator
Solemn Tones
07.2018 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Utilized specialized tools such as Adobe Photoshop and Lightroom to expertly edit and process images according to project specifications.
- Implemented time-saving processes by utilizing batch processing techniques and automation tools within Adobe Photoshop.
- Created short-form videos, animated gifs and motion graphics for social media posts.
- Combined text, video and other composited elements onscreen to create logical, coherent layouts.
- Enabled faster access to information with intuitive infographics that simplified complex data sets into easy-to-understand visuals.
- Generated increased website traffic by creating eye-catching social media graphics that encouraged click-throughs and shares.
IT Support Agent
Geek Squad - Best Buy
03.2014 - 11.2017
- Performed troubleshooting and tested customer issues via phone and in person.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
Education
High School Diploma -
Pelham High School
Pelham, AL 08.2009 - 2012.05
Skills
Timeline
IT Support Specialist
The Onin Group
11.2022 - 01.2026
Graphic Designer & Visual Content Creator
Solemn Tones
07.2018 - Current
IT Support Agent
Geek Squad - Best Buy
03.2014 - 11.2017
High School Diploma -
Pelham High School
08.2009 - 2012.05