Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aidan Flores

El Paso

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in Data entry, conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
El Paso, TX
11.2025 - Current
  • Assisted clients with inquiries and resolved issues effectively.
  • Maintained knowledge of products and services to provide accurate information.
  • Documented customer interactions in CRM system for tracking purposes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided feedback on processes to improve service delivery efficiency.

Customer Experience Specialist

Teleperformance USA
El Paso, TX
03.2023 - 02.2025
  • Monitored user-generated content for compliance with community guidelines and brand standards.
  • Analyzed trends in user behavior to inform content moderation strategies.
  • Collaborated with cross-functional teams to address emerging issues and improve platform safety.
  • Developed and implemented best practices for effective content moderation workflows.
  • Utilized analytics tools to track performance metrics and optimize response strategies.
  • Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.

Restaurant Team Member

Taco Bell
El Paso, TX
03.2020 - 01.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Assisted in training new staff on procedures and customer service expectations.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

Education

High School Diploma -

Montwood High School
El Paso, TX
06-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Complaint resolution
  • Payment processing
  • Scheduling

Certification

  • CEA - Certified Audio Engineer

Timeline

Customer Service Representative

Alorica
11.2025 - Current

Customer Experience Specialist

Teleperformance USA
03.2023 - 02.2025

Restaurant Team Member

Taco Bell
03.2020 - 01.2023

High School Diploma -

Montwood High School