Aidan Gilman
Westfield,MA
Summary
Results-driven sales professional with a proven track record of exceeding targets in high-pressure environments. Expertise in customer relationship management, negotiation, and strategic planning fosters enduring client partnerships. Renowned for strong communication skills and adaptability, enabling effective problem-solving in complex sales situations. Aiming to leverage these competencies to drive revenue growth and enhance market presence.
Overview
4
4
years of professional experience
Work History
Sales Lead
Cellular Sales Of Knoxville
Lenox, MA
05.2024 - Current
- Reduced process lags by training employees on best practices and protocols.
- Provided training sessions for new employees on sales techniques, procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Identified customer needs by asking questions and advising on best solutions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Bar Manager
K’s Restaurant
Westfield, MA
10.2021 - Current
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Poured wine, beer and cocktails for patrons.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Restocked beer and liquor regularly and after special events.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Operations Manager
Cellular Sales Of Knoxville
Lenox, MA
05.2023 - 04.2024
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Education
High School Diploma -
Quaboag Regional Middle High School
Warren, MA05-2019
Some College (No Degree) - Marketing
Westfield State University
Westfield, MASkills
- Sales training
- Customer relationship management
- Inventory management
- Sales analysis
- Team leadership
- Process improvement
- Data analysis
- Problem solving
- CRM software
References
References available upon request.
Timeline
Sales Lead
Cellular Sales Of Knoxville
05.2024 - Current
Operations Manager
Cellular Sales Of Knoxville
05.2023 - 04.2024
Bar Manager
K’s Restaurant
10.2021 - Current
High School Diploma -
Quaboag Regional Middle High School
Some College (No Degree) - Marketing
Westfield State University
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