Kylee Gallegos

•Managing and motivating team members to hit sales goals

• Building and maintaining close relationships with clients
• Ensuring all customers are satisfied
• Shipment
• Executing proper damage/callback/MOS procedures
• Coaching and mentoring my team
• Addressing performance issues within my team and providing positive but effective reinforcement and feedback
• Managing store inventory
• Handling customer complaints and resolving issues appropriately
• Overseeing daily store operations
• Implementing loss prevention strategies
• Ensuring high levels of client satisfaction
• Proving personalized beauty recommendations to each and every person who walks through the door
• Enforcing the loyalty program
• Keeping up to date on beauty knowledge
• Collaborate with all team members
• Provide training sessions for new employees on sales techniques, procedures
• Analyze customer feedback to identify areas for improvement in products and services
• Monitor sales floor to identify customers in need of assistance and merchandise requiring replenishment
• Engage shoppers, providing assistance and information on merchandise and product features
• Manage cash register operations using POS system and processed sales and returns.
• Manage client loyalty and retain existing client accounts
• Operate register, handle cash and process credit card transactions
• Replenish and arrange items to maintain appearance
• Represent the company in a positive and professional manner
• Greet and assist customers to ensure positive experiences
• Identify customer needs by asking questions and advising on best solutions
• Maximize sales by keeping areas tidy, fully stocked and correctly priced

• Ensure compliance with applicable laws and regulations related to business operations
• Reviewed legal documents related to business operations
• Develop and implement strategies to increase customer satisfaction and loyalty
• Ensure compliance with local, state, and federal regulations
• Maintain relationships with existing clients by providing superior customer service
• Provide exceptional facials that always keep my clients coming back
• Build client loyalty
• Recommend products that help them on their skin journey
• Give my clients a sense of confidence
• Set pricing structures according to market analytics and emerging trends
• Promoted business on social media platforms to maximize brand identity and generate revenue
• Implemented campaigns and promotions to help with developing goods and services
• Formed and sustained strategic relationships with clients
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked
• Created effective business plans to focus strategic decisions on long-term objectives