Aidan Hoffmann

I oversaw the management of retail account. I was a wholesaler helping grow and maximise potential in the markets my clients worked in/ I also was a sales representative finding new clients and leads.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Educated clients on new products or services to increase customer engagement with brand.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

• Collected and hauled away trash, broken furniture and other debris.
• Completed all aspects of painting tasks by spraying, rolling, brushing and cutting.
• Carefully coordinated all specifications and plans to keep projects running smoothly and efficiently.
• Smoothed, sanded, primed and painted walls.
• Enhanced property value by executing high-quality renovation projects, resulting in increased client satisfaction.
• Ensured compliance with local building codes and regulations throughout the renovation process, avoiding costly fines and delays.

• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Maintained clean and organized job sites, contributing to a safe working environment for all employees.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.