Aidan Kelly

• Manage client relationships via email, text and telephone to stay in frequent contact and maintain trust throughout sales process.
• Maintain detailed databases of recent sales and on-market listings for easy analysis and reporting.
• Optimize sales processes continuously based on customer feedback and changing market conditions.
• Compare properties possessing similar features to determine competitive market prices.
• Utilize online marketing platforms to promote real estate services and generate leads.

• Manage and allocate staff and material resources to meet production goals.
• Motivate and train employees to maximize team productivity.
• Assist customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Evaluate team member performance and productivity, provide feedback and implement corrective actions.

Web order fulfillment, Visual display

• Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
• Updated floor plans and design strategy to capture customer interest and drive revenue

• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Recruited, hired and trained staff on bar practices and customer service standards.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Coordinated security staff and ensured safety of patrons.
• Monitored building/equipment maintenance and made appropriate referrals for repairs.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.