AIDAN LANE
Orlando,FL
Summary
I am a Tech Support Representative proficient in providing technical assistance with the installation and management of hardware, software, network communication and workstations in compliance with OCPS District standards. My objective is to secure a position in the Information Technology field within an educational environment where I can not only expand my knowledge and established experience as an I.T. Professional, but also gain valuable experience in team collaboration and adapting to the needs of an organization as a whole.
Overview
8
8
years of professional experience
Work History
Technology Support Representative
Orange County Public Schools
02.2025 - Current
- Resolved technical support tickets efficiently, ensuring minimal disruption to operations.
- Provided training for end-users on software applications and hardware functionality.
- Developed troubleshooting guides to enhance team knowledge and streamline support processes.
- Implemented system upgrades, improving performance and user experience across the supported site.
Technology Support Representative
Orange County Public Schools
10.2023 - 02.2025
- Demonstrated exceptional proficiency in day-to-day procedures such as the management of hardware, software, network environments and instructional devices adhering to OCPS District standards and leadership, as well as managing Digital Curriculum inventory through use of the Asset Management System and Excel, supporting two sites with a combined total of over 1,100 students.
Technology Support Representative
Orange County Public Schools
02.2022 - 10.2023
- Provided technical assistance with the installation and management of hardware, software, network communication and workstations in compliance with OCPS District standards. Maintained Digital Curriculum device inventory using Archibus and Excel, supporting a site with over 1300 students enrolled.
General Technology Support
Orange County Public Schools
01.2021 - 02.2022
- Managed device care for Digital Curriculum devices; maintained inventory of devices using Archibus and Excel; repaired devices and resolved technical issues with student software; provide tech assistance to teachers in classrooms and on personal devices; resolved wireless network issues on campus. Also responsible for maintaining TV Production studio equipment and overseeing the students in TV Production class.
ADDitions Volunteer/ Technology Support
Orange County Public Schools
09.2020 - 01.2021
- Assisted TSR with providing device care to students on and off campus during distance learning; used troubleshooting skills to resolve DC device issues and implement repairs.
Crew Member - Information Technology Service
Checker's/Rally's
08.2017 - 11.2019
- Duties included providing I.T. assistance on all back room systems as well as point of sale troubleshooting for multiple locations. Additional job related duties include preparing food orders for customers. Cashier duties including strong customer service skills as well as daily cash handling and reconciliation.
Education
Technical Certifications - Adobe and Microsoft Office Suites
Lake Nona High School
Bachelor's degree - Computer Science
Valencia College
Skills
- Inventory Management
- Interpersonal Skills
- Network Management
- Working in high pressure situations
- Knowledge and Mastery of OCPS Systems and related Software
- Active Directory management
- Remote desktop support
- Ticketing system proficiency
Timeline
Technology Support Representative
Orange County Public Schools
02.2025 - Current
Technology Support Representative
Orange County Public Schools
10.2023 - 02.2025
Technology Support Representative
Orange County Public Schools
02.2022 - 10.2023
General Technology Support
Orange County Public Schools
01.2021 - 02.2022
ADDitions Volunteer/ Technology Support
Orange County Public Schools
09.2020 - 01.2021
Crew Member - Information Technology Service
Checker's/Rally's
08.2017 - 11.2019
Bachelor's degree - Computer Science
Valencia College
Technical Certifications - Adobe and Microsoft Office Suites
Lake Nona High School
Similar Profiles
Andrew MachamerAndrew Machamer
Broadcast Technician at Kelly Services & Orange County Public SchoolsBroadcast Technician at Kelly Services & Orange County Public Schools
Joanne BeyhlJoanne Beyhl
Teacher at Orange County Public SchoolsTeacher at Orange County Public Schools
Johanny PereyraJohanny Pereyra
AUE staffing agency. Custodia and food service at AUE staffing at Orange County public schoolsAUE staffing agency. Custodia and food service at AUE staffing at Orange County public schools
Isaiah RenaudIsaiah Renaud
Sales Expert at T-MobileSales Expert at T-Mobile
Alina AlmonteAlina Almonte
Sales Associate at Marc JacobsSales Associate at Marc Jacobs