Kevin Patterson
Sorrento,FL
Summary
- Seeking a Technology Support Position where my experience of 34 years can be utilized to contribute the productivity of the ITS community.
- Consistently present a high-profile professional demeanor, complimented by a positive “can-do” attitude.
- Described as having the ability to effectively multitask in challenging situations and meet critical deadlines.
- Enjoys working as a team player.
- Patiently assists teachers with integrating technology into their subject areas to the benefit of the students.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
34
34
years of professional experience
Work History
Technology Support Representative
Orange County Public Schools
07.1990 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Enhanced customer satisfaction with prompt resolutions to technical inquiries via phone, email, or in-person assistance.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Streamlined communication between technical teams and end-users, fostering a positive work environment for all parties involved.
- Installed, configured and maintained computer systems and network connections.
- Served as a liaison between management and technical staff, translating complex concepts into actionable plans for non-technical stakeholders.
- Coordinated with vendors to procure hardware, software, and other IT resources needed for optimal system performance while adhering to budgetary constraints.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Conducted regular system audits to ensure compliance with company policies and industry regulations, mitigating risk factors where needed.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware and granted system permissions to new employees.
Education
Associate of Science -
Grand County Jr. Collage
Grand County Colorado06.1986
Skills
- Thirty-Four years of increasing responsibilities in the technology support field
- Analyzed and repaired hardware
- Analyzed enhancements of information systems
- Extended knowledge of computer software, hardware, and procedures
- Diagnosed hardware and failures and user errors
- Organizational skills with Archibus and DC
- Organizational Skills in MECM for imaging and managing Devices
- Desktop support
- Customer Service
- Windows 10
- Hardware upgrades
Timeline
Technology Support Representative
Orange County Public Schools
07.1990 - Current
Associate of Science -
Grand County Jr. Collage
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