Aidan Pedro
Canby,OR
Summary
Professional Title
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service. Captain and leader of sports team, who is assertive and confident.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Cabela's, Bass Pro Shops
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer dissatisfactions, returns, exchanges, and questions
- Greeted customers efficiently on the phone, while maintaining the C.S desk
- Greeted store front with advertisements and brochures
- Sold 25+ Cabela's fronted Capital One Credit Cards
- Sold warranties to high priced items, such as rods and reels, scopes, tents and binoculars
- Quick decision making with unhappy customer complaints, having to give them a happy outcome
- Worked on the floor as a salesman with mostly fishing and camping
- Worked in the warehouse unboxing and organizing cargo from truck shipments
Berry Harvester
Country Heritage Farms
06.2023 - 08.2023
- Communicated effectively with non-English speaking team members to coordinate tasks and ensure efficient workflow during busy harvest season.
- Transported and loaded harvested items into delivery trucks.
- Worked night shift hours
- Managed time effectively to prioritize tasks based on urgency, weather conditions, or other factors affecting harvest schedule.
Waiter and Busser
Spring Ridge Retirement Home
08.2021 - 04.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Served elderly folks' breakfast and dinner
- Delivered warm meals to doorsteps
- Worked as a dishwasher
- Conducted whole kitchen and dining room cleans
Education
Business Administration
Oregon State University
Corvallis, OR01.2026
Entrepreneurship
Grand Canyon University
Phoenix01.2023
Skills
- Excel
- Communication
- Leadership
- Creative thinking
- Management
- Canva
- Academic writing
- Team orientated
- Team Collaboration
- Problem Resolution
Websites
References
- Justin Parrot, GSM, 503-894-2260
- Duncan Shaw, Customer Service Lead, 419-410-6321
- Nick Ruscoe, Fraternity President, 503-804-0737
- John Boyer, OSU Head Lacrosse Coach, 503-989-9259
- Trey Bellmore, HS Lacrosse Coach, 503-545-7881
- Piper Sweeney, Country Heritage Farms, 503-437-2672
Personal Information
Title: Professional Title
Affiliations
- Oregon State Lacrosse
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Cabela's, Bass Pro Shops
06.2024 - Current
Berry Harvester
Country Heritage Farms
06.2023 - 08.2023
Waiter and Busser
Spring Ridge Retirement Home
08.2021 - 04.2022
Business Administration
Oregon State University
Entrepreneurship
Grand Canyon University
Similar Profiles
Jacob DowneyJacob Downey
Firearms Outfitter at Cabela's/Bass Pro ShopsFirearms Outfitter at Cabela's/Bass Pro Shops
Jordan HolzfasterJordan Holzfaster
Manager - National Program Strategy @ at Bass Pro Shops And Cabela's CLUB Signature EventsManager - National Program Strategy @ at Bass Pro Shops And Cabela's CLUB Signature Events
Chimezie OsunwokeChimezie Osunwoke
Inventory Coordinator at Bass Pro Shops & Cabela'sInventory Coordinator at Bass Pro Shops & Cabela's