Summary
Overview
Work History
Education
Skills
Timeline
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Aidan Petrunic

Sanford,FL

Summary

Professional in guest service leadership with strong record of delivering impactful results. Skilled in team collaboration, conflict resolution, and driving customer satisfaction. Known for adaptability and reliability, ensuring seamless operations even in dynamic environments. Valued for strong communication, problem-solving abilities, and solution-focused mindset.

Overview

5
5
years of professional experience

Work History

Event Accommodations Specialist

Fan Experiences
07.2025 - Current
  • Coordinates room block accommodations for major companies such as the NFL and Insomniac.
  • Sources the appropriate event hotels to contract room blocks and potential meeting space for the event staff, artists, vendors, fans, etc.
  • Assists with various administrative duties such as pre and post event reconciliation, billing, event mapping, etc.

Sales Coordinator

The Westin
02.2025 - 07.2025
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and client communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and client satisfaction.
  • Served as a liaison between internal departments such as the front office, housekeeping, banquets & catering, engineering, ensuring seamless end-to-end management of client accounts.

Front Desk Supervisor

The Marriott
08.2024 - 02.2025
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct Marriott brand procedures, compliance requirements, and performance strategies.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
  • Attended staff meetings and brought issues to attention of upper management.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.

Front Desk Agent

The SpringHill Suites by Marriott
01.2022 - 08.2024
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Assistant Store Manager

Tillys
01.2021 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Monitored and improved KPI performance metrics such as conversion, ADS, UPT, etc.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.

Sales Associate

Hot Topic
09.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
08-2025

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Time management
  • Team building and leadership
  • Team management
  • Retail operations
  • Merchandising
  • Sales strategies
  • Guest relations
  • Reservations management
  • Hospitality service expertise

Timeline

Event Accommodations Specialist

Fan Experiences
07.2025 - Current

Sales Coordinator

The Westin
02.2025 - 07.2025

Front Desk Supervisor

The Marriott
08.2024 - 02.2025

Front Desk Agent

The SpringHill Suites by Marriott
01.2022 - 08.2024

Assistant Store Manager

Tillys
01.2021 - 01.2022

Sales Associate

Hot Topic
09.2020 - 01.2021

Bachelor of Science - Psychology

University of Central Florida

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