Years of professional retail experience
Aidan Schell
Amsterdam,NY
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing 5-star services that exceeds each customers expectation. In-depth understanding of sales strategy, retail professional with excellent sales, service and interpersonal skills that are not bound by which product I am selling. Committed to making every customer feel welcome and informed on why it is truly in their best interest to purchase with us. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty.
Overview
4
4
2
2
Years of professional sales experience
Work History
Guest Advisor (Salesperson)
Ashley Furniture Homestore + Ruby & Quiri
10.2022 - Current
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Contributed to a positive and welcoming store environment by providing exceptional services and pleasant shopping experiences to retail customers while exceeding their expectation & engaging in friendly conversation to better uncover individual needs.
- Researched furniture materials and suggested pieces for clients based on budget and want while listening to customer needs and desires to identify and recommend optimal products.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Conducted regular follow-ups with customers before and after their purchase to ensure satisfaction and address any concerns or questions, leading to increased customer loyalty.
Store Associate
Kohls Department Store
08.2020 - 10.2022
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed + employee of the month award.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed showroom sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Managing B.O.S.S orders (Buy online ship from store). Picking, Packing & labeling online orders to be sent out or picked up.
- Receiving, processing, sorting, and packaging customer amazon returns brought to the store,
Warehouse Order Picker
Hill & Markes
03.2022 - 08.2022
- Used forklifts and pallet jacks to transport items to staging areas or loading docks.
- Preparing pallets of merchandise to be loaded onto the truck while keeping each pallet separated and organized for the truck driver to easily unload per stop.
- Assuring each pallet is wrapped, loaded, and secured onto the truck for when the drivers arrive at 5:00AM
Education
High School Diploma -
Amsterdam High School
Amsterdam, NY06.2021
Skills
- Customer Relationship Building
- Product and Service Sales Expertise
- Exceeding Customer Expectations
- Customer Needs Analysis
- Soft Close & Hard Close Techniques
- Up-Selling & Cross-Selling
- Competitor Research
- Meeting Sales Goals
- Pricing & Margin strategy
- Excellent Telephone Etiquette
- Capturing & Documenting Customer Contact Information
Certification
- (RCA) Cole Gordon's Remote Closing Academy
- Drivers License
- Working papers
Timeline
Guest Advisor (Salesperson)
Ashley Furniture Homestore + Ruby & Quiri
10.2022 - Current
Warehouse Order Picker
Hill & Markes
03.2022 - 08.2022
Store Associate
Kohls Department Store
08.2020 - 10.2022
High School Diploma -
Amsterdam High School
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