Aidan Shouler
Smithtown,NY
Summary
Organized cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Dedicated retail associate experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing 1 years of experience and deep knowledge of boutique-type products. Reliable sales associate offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service and cashier areas and flexible with changing business needs.
Overview
7
7
years of professional experience
Work History
Cashier/Customer Service Associate
Stop & Shop
Smithtown, NY
09.2019 - Current
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated customers on promotions to enhance sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Answered questions about store policies and concerns to support positive customer experiences.
Customer Service Associate
Smithtown Country Club
Smithtown, NY
07.2017 - 09.2019
- Managed customer relations and customer service through daily communication and interaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Advocated for customers and reported on observed areas for product or service improvement.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Sales Associate
Banana Republic
Lake Grove, NY
11.2018 - 05.2019
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Educated customers on promotions to enhance sales.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Drove team revenue totals by bringing in over $800 in sales.
Education
High School Diploma -
Smithtown High School West
Smithtown, NY06.2020
Skills
- Payment collection
- Stocking and replenishing
- Customer assistance
- Credit card processing
- Cash register operations
- Written and verbal communication
- Sales expertise
- Friendly demeanor
- Good telephone etiquette
- Product restocking
- Payment processing
- Product knowledge
- Maintaining store appearance
Speak German
Took 6 years of German Language classes and achieved straight A's.
Timeline
Cashier/Customer Service Associate
Stop & Shop
09.2019 - Current
Sales Associate
Banana Republic
11.2018 - 05.2019
Customer Service Associate
Smithtown Country Club
07.2017 - 09.2019
High School Diploma -
Smithtown High School West